Anderson & Anderson Anger Management Individual Sessions

Anderson & Anderson is offering individual anger management sessions on an as needed basis for court mandated, employer-mandated, and voluntary clients who are unable to attend our regular Saturday group sessions (at our Los Angeles-Brentwood office). Anderson & Anderson staff are available seven days a week to offer this service.

The Anderson & Anderson anger management course is the program of choice and industry standard. The Los Angeles County superior court and its branches refer court-ordered individuals to our exclusive provider list which consists of our two offices, as well as approved Anderson & Anderson anger management providers who have been trained by us to offer the services.

The Anderson & Anderson anger management course teaches skills in the following areas: anger management, stress management, enhanced communication skills, emotional intelligence (or empathy), and motivation to change. Each client will receive an assessment that will measure his/her current level of functioning in the above areas. Anderson & Anderson staff will provide feedback to the client. The results of the assessment determine what areas of intervention are focused on. Each client will receive the groundbreaking anger management workbook, “Gaining Control of Ourselves”, as a guide during the course. This manual contains exercises and tools that will be put to good use during the course.

You can call our office at 310-207-3591, or visit our web site at www.andersonservices.com to receive additional information.

2010 Nationwide List of “Disruptive Physician” Programs

December 14th, 2009
Healthcare organizations nationwide, through their Physician Well-Being Committees and Credentialing Committees, are searching for appropriate resources to refer physicians who are exhibiting “disruptive behavior” at work. Unfortunately, the needed missing link is a directory or list of approved programs designed exclusively to address this issue.

Doctors are a highly trusted and valued group of professionals in all cultures. They enjoy social respect, but also have significant social responsibilities. Doctors who fail to maintain professional standards and conduct cause social concern, because they may do harm to patients, if their performance is poor.

The loss of a doctor has effects on service provision, and may be expensive to health care providers. Doctors may fail to perform well for a number of reasons. Stress related problems, depression and substance abuse are known to be more common among doctors than other similar professional groups.

One particular manifestation of poor performance has been described as “disruptive” behavior or unprofessional conduct. These are situations where physicians are unhelpful, rude, or even abusive. Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction, increase the cost of care, and cause qualified clinicians, administrators and managers to seek new positions in more professional environments. Safety and quality of patient care is dependent on teamwork and communication. To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team.

Below is a list of established organizations that provide assessment, intervention and monitoring of “disruptive physicians”:

Program for Distressed Physicians (Vanderbilt University)

The Center for Professional Health offers a three-day continuing medical education course (CME) to address the specific needs of physicians whose workplace behavior has become problematic. This course combines didactic presentations, role-play with focused feedback, group feedback from peers and colleagues, plus review of workplace/family complaints. Participants will receive training in alternative behaviors and explore cognitive distortions that relate to their problems. The course will focus on the problems identified by specific complaints. The solutions are reinforced by role-play, feedback, testing and group accountability. An appropriate referral to this course would follow an assessment and evaluation to rule out medical and psychiatric problems. Contact William Swiggart for details.

The three-day Continuing Medical Education course follows an assessment. The course fee is $4000, which includes three follow-up group sessions with course participants facilitated by course faculty. Vanderbilt University School of Medicine is accredited by the Accreditation Council for CME to sponsor continuing medical education for physicians.

For more details and explanations of course material and assessments contact:
William Swiggart, M.S., L.P.C.
Training Director,
The Center for Professional Health
1107 Oxford House Nashville, TN 37232 – 4300
Tel:615-936-0678 E-mail:CPH@Vanderbilt.edu william.swiggart@vanderbilt.edu
Web

Anger Management for Healthcare Professionals Program (UCSD)

This course is designed to help those physicians and healthcare providers who have contributed to a disruptive working environment by way of inappropriate expression of anger.
Conflict, stress and disruption in the hospital and clinic setting create low morale, heightened rates of staff turnover, and patient safety concerns. The Anger Management for Healthcare Professionals program is a small, (6-8 participants), intensive and highly interactive three-day course taught by UCSD faculty from the Department of Psychiatry. Participant coursework in the form of self-reported inventories of mood and interpersonal conflict as well as reading is required.


The objectives and goals of this course include: Aiding participants to identify triggers in the workplace leading to disruptive behavior. Didactic instruction providing constructive tools and strategies to aid in diffusing and managing anger and conflict in an appropriate and professional manner including: Increasing Emotional Intelligence Empathy Training Transforming conflict into cooperation, practicing both behavioral and cognitive strategies, including coping mechanisms,   leading to healthier communication and interactions in the healthcare environment. Developing a personalized plan of action (Commitment to Change) PACE provides a dynamic training program that offers professionals an opportunity to obtain educational information and personalized assessment in a highly sensitive, supportive and confidential environment away from the workplace.
Participants who successfully complete the course receive 30.5 CME Category one credits.

UCSD PACE Program

1899 McKee Street,
Ste 126

San Diego, CA 92110

Email: ucpace@ucsd.edu

Anderson & Anderson Executive Coaching/Anger Management for Disruptive Physicians :

In response to the need for a one on one individual and sensitive intervention coaching model for physicians, Anderson & Anderson is now offering a twelve-hour coaching program with 6 months of aftercare for “disruptive physicians”. This course is available at our Brentwood, California office or on-site seven days a week anywhere in the United States. The Anderson & Anderson Executive Coaching/Anger Management Program™ is listed in the Directory of Physician Assessment and Remedial Education Programs, Federation of State Medical Boards.

No other anger management provider is authorized to use this model. Components of the course include: One day, on-site observation (optional) Comprehensive Emotional Intelligence Assessments are given at intake, focusing on the participant’s level of functioning in managing stress, anger, communication and emotional intelligence.

We do not provide psychological testing, nor is our intervention considered counseling or psychotherapy. Therefore, there are no stigmas attached.
 ”The Practice of Control”, the new Anderson & Anderson Physician client workbook,  includes didactic information and exercises focusing on enhancing emotional  intelligence, improving assertive communication, as well as behavioral strategies  for recognizing and managing anger and stress. Complimentary “Gaining Control of Ourselves” DVD along with follow-up kit. “Styles of Communication” and “A Day without Stress” are two power DVDs that are also complimentary.

Post-test at completion designed to determine the level of change during the course. I-monthly follow-up sessions are provided for a six-month period when needed. Our services are provided with the utmost in confidentiality for all participants.

Anderson & Anderson is the Preferred Provider for Kaiser Permanente Health Maintenance Organization of Southern California.

Anderson & Anderson® Executive Coaching/Anger Management Program

12301 Wilshire Blvd. Suite 418

Los Angeles, CA. 90025

Phone:310-207-3591 –
www.andersonservices.com

greynotions@aol.com

The Professional Renewal Center: – The Professional Renewal Center® is an international provider of behavioral health services and consultation for professionals striving to resolve work related challenges and personal dilemmas. Our central purpose is to objectively assess and treat disruptive behavior, professional sexual misconduct, boundary problems, career burnout, psychiatric illness, compulsive behavior, and substance related disorders. Our aim is to enable our clients to develop life plans that foster authenticity, personal growth, and professional integrity. More than 900 clients from 48 states in the United States, four Canadian provinces, and Hong Kong have come to the Professional Renewal Center® for assessment and treatment.

1201 Wakarusa, Suite A-4
Lawrence, KS 66049
Contact:
Kirsten Judd
 (877) 978-4772
www.prckansas.org

Physicians Development Program

2000 South Dixie Highway.
Suite 103
Miami, FL 33133

Contact: Larry Harmon, PhD
(305) 285-8900
www.physiciansdevelopmentprogram.com

Pinegrove Professional Enhancement Program

2255 Broadway Drive

Hattiesburg, MS 39402

Contact:
Greg Phillips
 (800) 301-6693

www.pinegrovetreatment.com

Elmhurst Memorial Healthcare
Professionals at Risk Treatment Services
360 W. Butterfield Road Suite 340

Elmhurst, IL 60126

Contact:
Mary Pittman
 (630) 758-5110
www.emhc.org

Posted by George Anderson, BCD, LCSW, CAMF
Executive Coaching/Anger Management for Physicians
American Association of Anger Management Providers
www.aaamp.org
www.anger-management-resourcess.org
www.andersonservices.com

Anderson & Anderson Hires Two Young Adults to Provide Individual Anger Management for Young Adults

University of Texas researchers report in Science Daily that, “Younger people, those with children and less-educated individuals are more likely to experience anger, which is one of the most common negative emotions in society.”

These individual coaching sessions for young adults will now be offered during the day or evening for your convenience at the offices of Anderson & Anderson based in the Brentwood area of Los Angeles.

The two Anderson & Anderson Certified Anger Management Facilitators are:

Lekdan Takspa, MBA, who doubles as the General Manager, and as an Executive Coach at Anderson & Anderson. Lekdan is a 26 year old who loves playing Jazz and Indian music.

Brititany Malow is a student of anger management who is interested in making this important resource available to other young adults. Brittany is a 24 year old Certified Anger Management Facilitator and a former model.

George Anderson
www.andersonservices.com
Anderson & Anderson
310-207-3591

Anger is a Primitive Emotion

Anger is a feeling of displeasure, which usually shows itself in a desire to fight back at the supposed cause. It is accompained by physical changes in the body. When we are angry, our pulse may become more rapid, our blood pressure may rise, adrenaline will enter the bloodstream, and muscles may become tense. The combination of angry feelings and physical arousal often propel people into action. All too often, people act out violently or aggressively as a result of their anger. Hence, in anger management/executive coaching sessions, we encourage the client to talk about his or her angry feelings rather than acting upon them.

Organizational Anger Management/Emotional Intelligence Training a Smash Hit!

On Friday, November 20, 2009, George Anderson presented one of his most masterful trainings to date on Organizational Anger Management/Emotional Intelligence Training. This one day training for three different types of organizations consisted of three sample requests: one, two or four hour Organizational Anger Management Trainings.

 The assignment along with two Power Point Presentations which Mr. Anderson had previously given on the same topic, was given to the participants the day before the Friday training, with the requirement that they each present a one or two page proposal, as well as a one hour Power Presentation for the attendees.

 The responses from the participants were overwhelmingly positive. This training left each participant with a useable resource/template for any type of Organization Training using the Practice of Control.

 This one day training is available in a DVD Home Study format for the yearly required continuing education as well as live at Anderson & Anderson on Dec. 7, 2009.

Additionally, General Manager, Takspa Lekdan will share his own presentation at the next training.

Anderson & Anderson, A.P.C

Anger Management Guru, George Anderson, to facilitate the Saturday Accelerated Anger Managment Classes

Anger Managment Guru, George Anderson, will once again be facilitating the Saturday morning Anger Management Classes at the Brentwood location of Anderson & Anderson. His long awaited return will provide trainees with an excellent opportunity to learn and perfect skill sets related to: coping with anger and stress, improving interpersonal communication, and becoming more emotionally intelligent.

Lekdan Takspa,
General Manager
Anderson & Anderson, A.P.C
Trusted name in Anger Management 
Phone: 310-207-3591
Fax: 310-207-6234
http://www.andersonservices.com

 

CEU 2009:-Organizational Emotional/Anger Management Training

All Certified Anderson & Anderson Anger Management Facilitators are required to complete 16 hours of ceu’s each year.
For 2009, we are offering live training in Oakland on November 13 & Los Angeles on Dec. 7, 2009. The title of the training is Organizational Emotional Intelligence/ Anger Management. Training. Our DVD with the same title will be given to each participant along with sample requests for organizational training.
Providers who wish to complete the Home Study training may do so by ordering the DVD along with the written exercise.
Effective Jan. 1, 2010, the Los Angeles Provider list will only be issued once each year. The court has asked that the July list be discontinued. Therefore, only providers who have met the required standards will appear on the Jan. list.
For information, please contact our office.
George Anderson
www.andersonservices.com
Anderson & Anderson
310-207-3591

Anger Management for Developmentally Disabled Adults and Youth

A developmental disability is a disability that is manifested before the person reaches 22 years of age, which constitutes a substantial disability to the affected individual, and is attributable to mental retardation or related conditions which include cerebral palsy, epilepsy, autism or other neurological conditions when such conditions result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with mental retardation.
 
Adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure, and work:, as measured by an instrument which is standardized, appropriate to the person’s living environment, and administered and clinically determined by a qualified professional.
 
Like so many other skill enhancement interventions, anger management professionals have overlooked the entire developmentally disabled population. This is unfortunate, unacceptable and must be addressed.
 
Like any other individuals, persons who are developmentally disabled suffer from deficits in their ability to understand and manage stress, recognize when they are becoming angry and control their behavior when unpleasant feelings are present. In addition, they may be prone to appear insensitive and lacking in empathy.
 
Anger management classes for developmentally disabled persons must sometimes be offered on an individual basis or in dyads or very small groups. Graphics with pictures as well as CDs and DVDs or posters must be maximized for those who learn best with visual material.
 
Frequent, brief sessions are often better than 50- minute sessions that overwhelm the client’s capacity to sustain attention. All providers must have a minimum of 40 hours in Anger Management Facilitator Certification.
 
Before and After Assessments must be modified for use with developmentally disabled persons.

Content for using the Conover Assessment curriculum will be incorporated into the Anderson & Anderson upcoming certification training for Los Angeles and Oakland

George Anderson
www.andersonservices.com
Anderson & Anderson
310-207-3591

 

The Joint Commission’s “Disruptive Physician” Standards Spawn a Cottage Industry of Questionable Providers

Effective January 1, 2009, JCAHO issued new guidelines to respond to the negative behavior of physicians that often places patient care at risk while increasing medical errors. These new standards make it mandatory for Hospitals to establish written policies designed to address what is defined as “disruptive physician behavior”.

Essentially, a “disruptive physician” is one whose behavior is described as demeaning, aggressive, uncivil, or hostile to colleagues, patients or ancillary staff. The American Medical Association (AMA) has defined disruptive behavior as a style of interaction with physicians, hospital personnel, patients, family members, or others that interferes with patient care.

The recommended intervention is unclear in the Sentinel Alert from the Joint Commission on this matter. However, since there were already standards for psychiatric impairment, sexual harassment/boundary issues and substance abuse, the lack of specific intervention models for “disruptive physician behavior” have made it possible for psychiatrists, psychologists, and mental health providers to claim that psychotherapy is the intervention of choice.

Recently, in-patient Substance Abuse Rehab Centers have joined the chorus of instant experts by declaring that “disruptive physicians” are really “rage-aholics” who are addicted to anger and, therefore, can best be treated in in-patient Substance Abuse Facilities using a 12 Step program. Their argument is that all forms of addiction are responsive to the same intervention.

Even though there is no evidence that anger is an addiction, unsuspecting Hospital and Healthcare organizations are being duped by substance abuse marketers and providers into supporting this radical intervention for “disruptive physicians”.

Psychologists, psychiatrists and other mental health clinicians are ignoring the fact that anger is not listed in the Diagnostic & Statistical Manual of Nervous and Mental Disorders (DSM IV), and, in fact, anger is a normal human emotion, which is a problem when it is too intense, occurs too frequently, lasts too long, has health implications, impacts interpersonal relationships or leads to person-directed aggression or violence. They are offering traditional insight-oriented psychotherapy or cognitive behavior therapy to address what amounts to problems in recognizing and managing anger and stress.

Self proclaimed anger management providers are offering on-line anger management with overnight Certificates of Completion for a fee of $40 with no questions asked. Many of these providers are located in Orange County, California and Charlotte, North Carolina.

The three most reputable programs for “disruptive physicians” are:

• The PACE Program at the University of California School of Medicine at San Diego
• The Distressed Physician Program at Vanderbilt University School of Medicine in Nashville, Tenessee
• The Anderson & Anderson Emotional Intelligence/Anger Management Coaching Program for “disruptive physicians” in Los Angeles, CA.

These three programs were designed specifically for physicians in need of skills in recognizing and managing stress, recognizing and managing anger, increasing emotional intelligence/empathy and mastering assertive communication.

George Anderson, BCD, LCSW
Anderson & Anderson, APC
Trusted Name in Anger Management
310-207-3591
www.andersonservices.com

Anger Management Guru Exposes Fraudulent “Rageaholics” Treatment Program

Substance Abuse Programs have deemed themselves “instant experts” on delivering intervention services for disruptive physicians. Their strategy for capitalizing on the niche market created by the Joint Commission on The Accreditation of Health Care Organizations’ (JCAHO) newly enacted policy requiring intervention for “disruptive physicians” is to label these physicians as “rageaholics” in need of Inpatient substance abuse treatment. Not only is this fictitious condition completely absent from the Diagnostic and Statistical Manual of Mental and Nervous Disorders (DSM IV), the American Psychiatric Association has firmly categorized anger as a lifestyle issue, completely unresponsive to psychiatric treatment.

Aside from being unethical, this purely profit-driven move on the part of the rehabilitation facilities stands to compromise the integrity of the legitimate anger management/emotional intelligence programs designed especially for disruptive physicians, which have a track record of delivering tangible results, without creating phony conditions or claiming that their clients have “psychiatric or addiction disorders.” 

While all service-oriented for-profit organizations have to balance bottom line awareness with their mission to meet their clients’ needs and continually increase demand for their services, it is absolutely unacceptable for any organization to do so at the expense of the very people they serve, and the system within which they operate. All physician well-being staff, mental health and substance abuse professionals, the JCAHO and APA should protest this fraudulent behavior by such national rehabilitation programs, in order to protect the interests of physicians in need of genuine intervention based strategies to increase skill enhancement in self-awareness and self- control.

Lekdan Takspa,
General Manager
Anderson & Anderson, A.P.C
Trusted name in Anger Management 
Phone: 310-207-3591
Fax: 310-207-6234
http://www.andersonservices.com