Executive Coaching/anger Management for Disruptive Physicians

The new JCAHO Standards (April 1, 2007) relative to hospital policy for handling “disruptive physicians” is sending shock waves throughout the medical community. Many hospital administrators are reluctant to pressure top admitting physicians to submit to assessment and intervention for anger management.

Some physicians are unwilling to have any type of psychiatric assessment or treatment for fear of the potential impact on their future careers in medicine. This precaution is wise, and is the type of recommendation which probably should be legally contested.

The American Psychiatric Association has appropriately determined that anger is not a nervous or mental disorder and, therefore, should not be treated as an illness. The most appropriate response to problem anger for “disruptive physicians” is executive coaching/anger management.

Coaching for anger is a non psychiatric/psychological intervention and does not connote psychiatric impairment. Rather, coaching for anger is a course, which begins with an assessment designed to determine the physician’s level of functioning in recognizing and managing anger, stress, assertive communication and enhancing emotional intelligence.

Executive Coaching/Anger Management can be provided on-site nationwide. The assessment and intervention is provided in an accelerated format over two days (12) hours.

The following outline is used in the Executive Coaching provided by Anderson & Anderson:

Anger Management/executive Coaching Outline

(All materials used are from the Anderson and Anderson method of teaching/coaching Anger Management)

1. Session One: the Conover Assessment is used to determine areas of strength and areas which require enhancement in managing anger, stress, communication and emotional intelligence. The EQ Map is a multi-dimensional guide used to help you discover the many facets of your personal, emotional intelligence.

2. Session Two: Summary of Assessments and Goal Setting. Introduction to client workbooks, control log, assignments including stress and anger logs.

3. Sessions Three, Four and Five: Anger Management

    A. Client will learn to identify situations that produce emotions of anger and frustration.
   
B. Client will learn that anger is a secondary emotion.
   
C. Client will learn that anger can become a signal to look for our unmet needs and care for them.
   
D. Client will learn the coping skills to manage emotions in his/her interpersonal relationships,
including in the workplace, at home and in public.

Client will practice the coping skills learned above and will record Behavior Logs to report how a situation in his/her life was managed, using the skills learned.

4. Sessions Six and Seven: Communication
 
A. Client will learn the difference between passive, aggressive, passive-aggressive and assertive  communication. (Assertive Communication Video will be used)
 
B. Client will learn the Rules of Assertive communication and how to use them in his/her life.
 
C. Client will practice assertive techniques in his/her own life between sessions and report back about results.

5. Session Eight: Stress Management (DVD, Gaining Control of Ourselves).
  
A. Client will learn about stress and its effects.
  
B. Client will learn about stressors and how to identify them.
  
C. Client will learn about negative self talk and its effects.
  
D. Client will learn how to develop positive self talk.
 
 E. Client will learn how to overcome stressful situations.

6. Sessions Nine and Ten: Emotional Intelligence and Summary (DVD, Gaining Control of Ourselves)
 
A. Client will learn about the new concept of emotional intelligence.
  
B. Client will learn to apply emotional intelligence techniques in his/her life.
 
C. Client will use emotional intelligence to manage his/her anger and develop deeper empathy.

7. Sessions Eleven and Twelve: Review and Summary
   
D. Review and summary of skills learned
   
E. Emotional intelligence Quick book
   
F. Post Test

The four areas combined (anger management, communication, stress management and emotional intelligence, if practiced and utilized as taught), will enable the client to be more productive, less stressed, and more empathic to the needs of others. He/She will communicate more effectively and express emotion more appropriately.

A careful review of the above will clearly show that there is nothing in this type of intervention that can be viewed as an indication of emotional or mental impairment.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson, The Trusted Name in Anger Management
http://www.andersonservices.com/
http://www.aaamp.org
http://www.linkedin.com/in/geoanderson
www.anger-management-resources.org

  

Executive Coaching/anger Management for Disruptive Physicians

The new (April 1, 2007) JCAHO Standards relative to hospital policy for handling “disruptive physicians” is sending shock waves througout the medical community. Many hospital administrators are reluctant to pressure top admitting physicians to submit to assessment and intervention for anger management.

Some physicians are unwilling to have any type of psychiatric assessment or treatment for fear of the potential impact on his or her future career in medicine. This precaution is a wise and is the type of reccommendation which probably should be legally contested.

The American Psychiatric Association has appropriately determined that anger is not a nervous or mental disorder and therefore not be treated as an illness. The most appropriate response to problem anger for “disruptive physicians” is executive coaching/anger management.

Coaching for anger is a non psychiatric/psychological intervention and therefore does not connote psychiatric impairment. Rather, coaching for anger is a course which begins with an assessment which is designed to determine the physicians level of functioning in recognizing and manageing anger, stress, assertive communication and enhancing emotional intelligence.

Executive Coaching/anger Management can be provided on-site nationwide. The assessment and intervention is provided in an accelerated format over two days (12) hours.

The following outline is used in the coaching which is provided by Anderson & Anderson:Anger Management/executive Coaching Outline

(All materials used are from the Anderson and Anderson method of teaching/coaching Anger Management)  

1. Session One: the Conover Assessment is used to determine areas of strength and areas which require enhancement in manageing anger, stress, communication and emotional intelligence. The EQ Map, is a multi-dimensional guide used to help you discover the many facets of your personal, emotional intelligence.  

2. Session Two: Summary of Assessments and Goal Setting. Introduction to client workbooks, control log, assignments including stress and anger logs. 

3.Sessions Three, Four and Five: Anger Management A. Client will learn to identify situations that produce emotions of anger or frustration. B. Client will learn that anger is a secondary emotion. C.  Client will learn that anger can become a signal to look for our unmet needs and care for them. D. Client will learn the coping skills to manage emotions in his/her interpersonal relationships, including in the workplace, at home and in public. 

* Client will practice the coping skills learned above and will record Behavior Logs to report how a situation within his/her life was managed, using the skills learned. 

4.Session Six and Seven: Communication 

A. Client will learn the difference between passive, aggressive, passive-aggressive and assertive communication. (Assertive Communication Video will be used)

B. Client will learn the Rules of Assertive communication and how to use them in his/her life.

C. Client will practice assertive techniques in his/her own life between sessions and report back about results.

5.       Session Eight: Stress Management (DVD, Gaining Control of Ourselves)

A. Client will learn about stress and its effects.

B. Client will learn about stressors and how to identify them.

C. Client will learn about negative self talk and its effects.

D. Client will learn how to develop positive self talk.

E. Client will learn how to overcome stressful situations.

6. Session Nine and Ten: Emotional Intelligence and Summary (DVD, Gaining Control of Ourselves)

A. Client will learn about the new concept of emotional intelligence.

B. Client will learn to apply emotional intelligence techniques in his/her life.

C. Client will use emotional intelligence to manage his/her anger and develop deeper empathy.

D. Review and summary

E. Emotional intelligence Quick book

F. Post Test, Optional

* The four areas combined (anger management, communication, stress management and emotional intelligence) if practiced and utilized as taught, will enable the client overall to be more productive, less stressed, and more empathic to the needs of others. He/She will communicate more effectively and express emotion more appropriately.

 A carful review of the above will clearly show that there is nothing in this type of intervention which can be viewed as an indication of emotional or mental impairment. 

George Anderson, MSW, LCSW, BCD, CAMF

http://www.linkedin.com/in/geoanderson
www.andersonservices.com
www.aaamp.org
www.anger-management-resources.org

         

ANGER SOLUTION

Keep it simple. Your mother, her mother and all the mothers before them were quite correct when they said “When you are angry-count to ten.” Given all what we know about anger, this simple act of counting to ten appears to be the best advice in dealing with one’s anger.

Simply put, when we are angry we need to take a deep breath, slow down in order to collect our thoughts, which in turn will give us a chance to make better choices in tough situations. “Flying off the handle” may make you feel temporarily better, but in the long run it doesn’t solve the problem and probably makes it worse.

Anger, particularly high intensity anger, impairs our thinking. The reason is that anger produces adrenaline in our body (which is a good thing); however, too much adrenaline blocks us from fully comprehending the situation that we are in (which is a bad thing). We then allow our emotions to take over, which only accelerates more anger. This happens in other situations such as when we misplace our wallet or car keys. Often our first reaction is to panic and go on a wild search to no avail.

Typically it is when we calm down and give ourselves time to think that we find the lost/misplaced item. So, it is with anger. When anger is compounded by more anger it produces a situation that makes us helpless, frustrated and at times violent.

To combat this pattern, remember to give yourself time to act when you are angry. (This is where counting to ten comes into play). Sounds simple and even silly, but it works.

Here are some rules when you are feeling angry:

·Take a deep breath
·Calm down and give yourself time to respond
·Think about the situation and look at your options
·Respond in a way that is helpful to you and those around you.

Ray Ali is a Marriage and Family therapist and can be reached at The Family Centre, Winnipeg, Canada, at 947-1401 or by email at raali@familycentre.mb.ca

Anderson & Anderson 40 Hour Anger Management Certification CD

Anderson & Anderson, Trusted Name in Anger Management, is proud to present its 40 hour anger management CD-ROM based training for purchase. The Anderson & Anderson curriculum focuses on four areas of functioning: assertive communication, anger management, stress management, and emotional intelligence.

Anger is a natural emotion. However, one’s anger can spiral out of control, causing pain for oneself as well as family members and friends. The need for Anger Management Intervention has become a trend across the nation. Hospitals, prison systems, and counseling services organizations have utilized our anger management curriculum to satisfy the needs of court referrals, employer referrals, and self-referrals.

This package can train up to four people to become Certified Anger Management Facilitators. It includes three CD-ROMS for the following areas: Adolescent and Adult Anger Management, Executive Coaching, and Motivational Interviewing. This package also includes an adolescent workbook, an adult workbook, a facilitator’s guide, and the necessary tests needed to receive certification.

For more information, please visit our website at http://www.andersonservices.com or call our office at 310-207-3591. You may also send us an email. Send it to greynotions@aol.com or georgeanderson@aol.com.

Audio Conference

Anger ManagementConflict Prevention Strategies for Healthcare Professionals

On October 29, 2007, 11:00 AM, PST, I was very fortunate and honored to have the opportunity to observe and support Mr. George Anderson while he conducted the first national ninety-minute Audio Conference on, “Anger Management-Conflict Prevention Strategies for Healthcare Professionals.”  It was very evident that a precedent was about to be set in establishing a “Standard” in the Healthcare Industry regarding “Disruptive, Aggressive and Abusive Behaviors” by all Healthcare professionals from the Master Guru of Anger Management, Mr. George Anderson, MSW, LCSW, BCD, CAMF.

The audio conference telephone lines were connected to the subscribers. The presenter, Mr. George Anderson, was introduced and history was about to be made.  During the designated uninterrupted sixty-minute segment allotted, I observed Mr. Anderson effortlessly establish the foundation, purpose, validity and relevance of Anger Management as the established and effective, “Pro-Active Intervention,” for Conflict Prevention.  Mr. Anderson continued to effortlessly and articulately “Float” with very fluid integration through a plethora of Anger Management, Executive Coaching and Organizational Training core dynamics, relevant statistics, values, benefits, rationales, “Due Diligence,” Risk Management, and empathically, yet directly, integrating the “Sting” of undisputed Truth and Reality; along with the call for change and accountability.  Mr. George Anderson, with genuine compassion, was also wearing the hat of, “The Messenger.”  The sources of the message: the Joint Commission on Hospitals Accreditation; Hospital Administrators; Physician Well-Being Committees and Hospital Admitting Staff Credential Committees.

Sixty minutes seemed to lapse very quickly.  Following Mr. Anderson’s presentation summary, it was now time for the Q & A portion of the Audio Conference.  The moderators fielded questions from the Audio Conference audience for Mr. Anderson.  From an observational perspective, the questions appeared to be on point and relevant to Anger Management and Conflict Prevention Strategies.  Again, Mr. Anderson, with effortless poise, succinctly answered all questions presented to him during the Q & A portion of the Audio conference.

The last twenty to twenty-five minutes lapsed very quickly.  The first national ninety-minute Audio Conference on, “Anger Management-Conflict Prevention Strategies for Healthcare Professionals,” came to an end.  Clearly, a precedent was established and history was made.  The Audio Conference moderators gave Mr. Anderson unanimous positive feedback.  Mr. Anderson and I debriefed in-depth regarding our respective and collective experiences, thoughts and feelings pertaining to the Audio Conference on, “Anger Management-Conflict Prevention Strategies for Healthcare Professionals.”  We established a consensus that a precedent was established, and the Anderson and Anderson Model of Anger Management is setting the “Standard” for  Anger Management, Executive Coaching and Organizational Training as the most effective, pro-active intervention to Conflict Prevention for Healthcare Professionals.

The “Bar” of accountability and responsibility is being raised!

Executive & Life Coaching, Inc.
“Sometimes you just need someone to listen . . .”

Colbért B. Williams, Sr., MSW, LCSW, CAMF- President
-(Licensed Clinical Social Worker)-License No. LCS 18531
(Certified Anger Management Facilitator)
Executive Coach
Diplomate, American Association of Anger Management Providers
www.ExecutiveandLifeCoaching.com
www.anger-management-resources.org
www.angersage.wordpress.com

Emotional Intelligence Assessments now available


What is emotional intelligence?

“a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action”

Anderson & Anderson is now offering comprehensive assessments in emotional intelligence, assertive communication, stress management, and anger management. These assessments are computer scored and contain an action plan for change.

The results may also be useful for H.R. Managers relative to under performing employees.

Cost: $150.

To schedule an appointment, contact Anderson & Anderson at 310-207-3591.

Anger Management/executive Coaching for Professional Hospital Staff

 

It may come as a surprise to many readers to learn that physicians are currently the most likely candidates to make use of anger management/executive coaching. Anger is a secondary emotion primarily related to stress. Currently, few professionals are more stress on a daily basis  than  physicians and other professional staff in hosptials and other medical settings.


Professional anger management includes an assessment and intervention for stress, anger, emotional intelligence and communication. Seeking assistance for any of the above is a sign of EQ/emotional intelligence. 

One of my recent referrals came from a hospital administrator seeking “Anger Management” for a staff physician. It was quickly determined that the Executive Coaching format was best for this physician, who had requested the Anger Management program. Not only did this physician apply the skills and training, provided in the 12 hour coaching, but it became apparent to the director that something (intangible) was different — definitely better. Stress management and emotional intelligence were key components of the program provided to this physician. It is well over 6 months since the referral. The work with the physician prompted the hospital administrator to have me meet the entire staff, administer the Conover Assessment and develop a staff development program for Stress Management and Communication Skills.

The Emotional Quotient of all of those involved is clearly very high, as they were able to see the need for change and possessed the motivation to seek consultation from a certified anger management facilitator.

George Anderson, MSW, BCD, CAMF

http://www.linkedin.com/in/geoanderson
www.andersonservices.com
www.aaamp.org
www.anger-management-resources.org