Modeling of Appropriate Communication & Interpersonal Interaction

Tips for the Anger Management Facilitator

Communication Theory deals with every manifestation of behavior in its communicative aspect. It also views behavior dynamically, representing the struggle of contrary efforts in the interpersonal stress field. Not only is it natural for one person to attempt to define the situation, the other person also has the same person in his or her response. Emotional Intelligence is at work in all communication, and it is the facilitator’s responsibility to make this a positive learning experience. Attempting to influence, via communication, another person’s behavior is positive if it ids not hurtful to either party.

One of the most powerful ways to foster group interaction is for the facilitator to be a model of positive respect and empathy. The leader should not attempt to force compliance but rather provide an atmosphere that promotes risk-taking and growth. Facilitators are the basic regulating factors in groups. Their experience and knowledge afford them the possibility of controlling the group. They use their power mainly to increase the character of the group as a cohesive system. Insofar as possible, they allow individuals to control the interaction, thus fostering an enhanced cohesiveness coupled with an atmosphere of genuine spontaneity and intimacy. Facilitators should demonstrate compassion, empathy, assertive communication, and patience. In addition, clients should practice these skills in the group when interacting with each other.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management

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