Before responding to Bales tapped tirade, I had an opportunity to hear the entire episode. My first response was that Mr. Bale’s anger was too intense and lasted too long. On several occasions, he tried to calm down but simply could not control his behavior.
Anger that is too intense, and lasts too long, meets two of the seven characteristics of unhealthy or problematic anger. Risk Management Officers and insurance agents are becoming more aware of the risks posed by episodes like this, which create a hostile work environment.
George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management