The four domains of emotional intelligence are self-awareness, self-control, social awareness, and relationship management. These skill sets are the keys to competence in emotional intelligence.
These competencies determine how we handle relationships.
Social awareness: Awareness of others’ feelings, needs and concerns.
- Understanding Others: Sensing others’ feelings and perspectives and taking an active interest in their concerns
- Developing others: Sensing others’ development needs and encouraging their abilities
- Service orientation: Anticipating, recognizing and meeting customers’ needs
- Leveraging diversity: Cultivating opportunities through different kinds of people
- Political awareness: Reading a group’s emotional currents and power relationships
Relationship Management: Adeptness at inducing desirable responses in others
- Communication: Listening openly and sending convincing messages
- Conflict Management: Negotiating and resolving disagreements
- Change Catalyst: Initiating or managing change
- Building bonds: Nurturing instrumental relationships
- Collaboration and cooperation: Working with others towards shared goals
- Team capabilities: Creating group synergy in pursuing collective goals
- Influence: Wielding effective tactics for persuasion
- Leadership: Inspiring and guiding individuals and groups
For motivated participants, all of the above skills can be learned and enhanced with practice.
George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management