Incivility, the New Norm

The behavioral characteristic of incivility can be described as being an individual that portrays rudeness, impoliteness, bad manners and lack of respect. Anyone watching the news in today’s society can clearly attest that reporters are often perfect role models for incivility. What used to be called news is now labeled as “shows” or “theatrical performances”, both of which are not bound by the rules of fair play, honesty, or civility.

In many cities across the United States, incivility, road rage, intimate violence, and person-directed aggression have reached epidemic proportions. Due to the escalation of these types of behaviors, hospitals are now mandating surgeons and other highly skilled physicians attend Executive Coaching/Anger management for “disruptive behavior”. This new mandate is also in response to the January, 1, 2009 Joint Commission on the Accreditation of Healthcare Organizations’ guidelines relative to “disruptive physicians”.

One of the largest sources for referrals to professional anger management providers are Human Resource Managers, who refer hostile, aggressive employees who are considered to be source of tension in the workplace. Such employees are seen as “at-risk” for creating a hostile work environment. A second referral source is the Risk Management Professional who is responsible for protecting organizations from exposure to legal liabilities.

Well trained Certified Anger Management Facilitators are rapidly outpacing Psychologists, Clinical Social Workers, Licensed Professional Counselors and Marriage Therapists in terms of Private Practice income.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomat, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management


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