Organizational Anger Management Training for Incivility

Since 1975, anger management has been the treatment of choice for person-directed aggression, road rage, simple battery and other acts of verbal or physical aggression. Anger management is currently used in schools, jails, prisons, probation, parole, mental health, social service organizations, as well as business and industry. The United States Postal Service is the largest, and probably the most successful, organization offering anger management to its employees.

During the last ten years, incivility, which is defined as deliberate discourtesy, has become a subject of concern in higher education, government, business and the legal profession. The difference between inappropriate expression of anger and incivility is difficult to discern. Both are costly in terms of its impact on morale, productivity and legal liability.

Incivility is a business concern that has been in existence for many years because of its impact on the workplace environment. It has existed in both small and large businesses. It crosses the line from sales organizations to manufacturing companies. It exists in service industries and in professional businesses. You can experience incivility dealing with subordinates, peers or superiors. If you look hard enough, you can find it almost anywhere. But what is incivility?

Beside the fact that incivility is a bad thing, it is a significant expense to the operation of an organization. Victims of incivility can suffer from increased stress, anxiety, exhaustion, sleeplessness, depression, anger and embarrassment. Loss of work time, sickness and workmen’s compensation claims can be the result of incivility in the workplace. Many times, employees would rather quit their jobs and move on to another job than report an incident. Hostile work environments subject the organization to costly litigation.

Attorneys, paralegals, legal secretaries and legal staff work in a consistently stressful, competitive office environment. Realistic and unrealistic deadlines, hectic schedules, adversarial and combative bantering, highly-charged attorney or client meetings, to name just a few, are the backdrop to the legal habitat. Incivility is born in that workplace, the office or the firm. Workplace contemptuousness is brought to life by attorneys, paralegals or coworkers.

Bar Associations in Illinois, California and Utah have called for the training of lawyers in “civility”. Management Training Organizations have developed training in “etiquette” designed to improve civility in the workplace. The Joint Commission of the Accreditation of Health Care Organizations has mandated that all hospitals establish written policy relative to the handling of “disruptive physicians”. It is estimated that 5% of all physicians exhibit disruptive behavior from time to time. To date, incivility is beginning to pervade our political landscape and most other areas of our society.

Staff development training is needed to recognize what constitutes incivility, so everyone can be more cognizant and controlling of their behavior. Each individual must manage his or her own stress, frustration and anger. We must honestly and thoroughly examine our behavior, and change it if necessary. All employees should be required to treat coworkers with the same respect, dignity and fairness with which they treat clients, customers or patients.

Organizational Anger Management Training for Incivility can best be provided in small groups of 15 or less. Each participant should be given an assessment to determine his or her level of functioning in recognizing and managing anger, stress, assertive communication and emotional intelligence. Client workbooks, which cover these topics, are then the focus of the training.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management
http://www.andersonservices.com/
http://www.aaamp.org
http://www.linkedin.com/in/geoanderson
www.anger-management-resources.org

John McCain, The Poster Boy of Anger Management

Senator McCain’s recent calm handling of the New York Times article alleging inappropriate contacts with a lobbyist suggest that he may have successfully completed an  Executive Coaching/Anger Management class.

This type of coaching helps the participant define his/her strengths and weaknesses relative to anger, stress, communication and emotional intelligence. It is well known that temper tantrums and explosive behavior are characteristics of Senator McCain during his twenty-five years in government.

His response to the charges made in the New York Times article are indications of the kind of enhancement skills taught in Executive Coaching classes. In his statements to the press, he appeared calm, focused, honest in his feedback, and assertive as opposed to aggressive. There were no signs of hostility, rage, intimidation or controlling. All behaviors for which the Senator is known for.

Perhaps, a remedial course in anger management may be useful for George Bush.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management
http://www.andersonservices.com/
http://www.aaamp.org
http://www.linkedin.com/in/geoanderson
www.anger-management-resources.org

George Anderson is Selected As Editor of Anger Management Forum

George Anderson is now the new Editor of the Anger Management news page on www.topix.com. Topix is one of the most powerful news sources on the Internet. All Certified Anger Management Providers, as well as interested professionals from Human Resource Management, Social Services, Mental Health, Education, Health Care Organizations, Risk Management Specialists, Criminal Justice Staff and Law should visit and contribute to this forum. Membership is free and easy.

I will have all of the preliminary work done within the next three days to establish my presence, and you will notice the results of my efforts to keep the lay and professional public informed of the developments in anger management soon.

Please contact me directly at anders3101@aol.com or join and post any information relevant to anger management at www.topix.net/member/login.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management
http://www.andersonservices.com/
http://www.aaamp.org
http://www.linkedin.com/in/geoanderson
www.anger-management-resources.org

Anger Management Guru, George Anderson to be featured on the British Broadcasting Channel

British film maker, James Runcie is scheduled to feature George Anderson in two one hour films for the BBC Television on the subject of anger management. Writer and presenter Griff Rhys Jones will appear in both films.

Anderson & Anderson® has remained the largest provider of anger management in the nation. We teach skills utilized for managing the following areas in one’s life: communication, anger management, stress management, emotional intelligence (empathy), and motivation to change. Our curriculum and teaching style has had a profound effect on those who have enrolled and completed our program. We see this not only in our class attendance, client numbers, and internet saturation, but also in the number of calls we have received from those in the film industry (both documentary and creative entertainment) who would like to learn more about, and create projects that relate to, the Anderson & Anderson® model of anger management.

This is a good opportunity for both Anderson & Anderson® and widely recognized networks, such as The BBC, to promote the effectiveness of anger management as an intervention and tool for improved daily life.

Rasheed Ahmed
Office Manager
Anderson & Anderson®
The Trusted Name in Anger Management
Ph: 310-207-3591 
Fax: 310-207-6234
http://www.andersonservices.com

A Slowdown in the U.S. Economy Results in an Increase in Anger

In past economic slowdowns, there has been an increase in all forms of person and property directed aggression. This includes battery, vandalism, spousal abuse, substance abuse, child and animal abuse. Anger is a secondary emotion and almost always a reaction to some perceived environmental stress.

A change in income, loss of a job, foreclosures or layoffs are not only anxiety provoking, but a source of frustration and anger. Therefore, we can expect an increase in all of the behaviors that are typically related to stress. Similarly, cutbacks in health, social services and other mandated governmental programs can be expected to add to the laundry list of stressors in the lives of average people.

Anger management should be considered a positive intervention for stress, communication, emotional intelligence and anger management. Such programs must always begin with an assessment, then followed by skill enhancement in the problem areas.

For a list of approved anger management programs, visit: http://www.andersonservices.com/providers.html

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management
http://www.andersonservices.com/
http://www.aaamp.org
http://www.linkedin.com/in/geoanderson
www.anger-management-resources.org

THREE DAYS OF ANGER MANAGEMENT CERTIFICATION TRAINING

MARCH 12TH, 13TH, & 14TH, 2008*
8:30 AM – 5:30 PM
BEST WESTERN GATEWAY HOTEL
1920 SANTA MONICA BOULEVARD
SANTA MONICA, CA 90404

The Anderson & Anderson model of anger management is the most effective and widely recognized curriculum in the world. This model, which has been featured in Los Angeles Times Magazine, focuses on enhancing emotional intelligence and assertive communication while introducing behavior strategies for identifying and managing anger and stress. Our certification training and approved provider list are the industry standards and dominate the internet.

The First day of training will focus on Adolescent Anger Management and will use the Anderson workbook “Controlling Ourselves” as the text. A demonstration and discussion of the Conover Assessment Component will be conducted. This one-day training is designed for Nurses, School Counselors/Psychologists, Substance Abuse Counselors, Case Managers, HR Managers, Clinicians, Probation Officers, as well as staff from group homes, and agencies serving families and youth. This curriculum is currently being used in school districts in Los Angeles, Oakland, Sacramento, Concord and San Diego, as well as school districts in Texas and Louisiana. In addition, probation departments in Arizona, Kansas, California and Texas use this model.

On the Second day, Adult Anger Management will be examined. A demonstration of the Conover Assessment will be conducted with a discussion of its usefulness. “Gaining Control of Ourselves,” in conjunction with experiential exercises and videos, will be used to initiate the participants to this intervention. Most major corporations have accepted this model for use by H.R. and EAP Managers.

The Third day of Training is Advanced Anger Management. An overview of the adult & adolescent trainings will include discussions on branding, marketing, and the process of capitalizing on your anger management practice. Those who attend all three days will receive a copy of the Motivational Interviewing Component on CD-ROM.

COST: $500.00 per day includes client workbook, facilitator guide, and certification. *Those attending all three days will receive a 30% discount on all Anderson & Anderson DVDs and CD-ROMs purchased on the training days. And for a limited time, Anderson & Anderson® is now offering it’s groundbreaking Session One DVD free of charge to those who attend all three days of training.

For more information, please call 310-207-3591, or visit our website at www.andersonservices.com.

Colbert B. Williams, Sr., Anderson & Anderson® Ambassador at Large

Colbert Williams is a University of Southern California trained Clincal Social Worker with extensive experience in Psychotherapy and Anger Management. Since joining the Training Faculty at Anderson & Anderson®, Mr. Williams has emerged as an effective spokesman for Anderson & Anderson® and all of the services we provide.

In addition to his national on-site Executive Coaching/Anger Management for Physicians, he is partnering with Anderson & Anderson® in pursuing Executive Coaching/Anger Management Contracts with Major League Sports organizations.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management
http://www.andersonservices.com/
http://www.aaamp.org
http://www.linkedin.com/in/geoanderson
www.anger-management-resources.org