On September 17, 2012, Anderson & Anderson will announce its’ Anger Management Facilitator Certification trainings for New Jersey on October 25,26,27,2012 as well as April 4, 5, and 6, 2013. The hotel selected to this training will be within easy reach from Manhattan as well as other east coast cities and states.
Please visit this site tomorrow for the location and time.
George Anderson, MSW, LCSW, BCD
We were shocked to learn during the last two hours that our website at http://www.andersonservices.com is essentially dead as it does not come up when this URL is listed in any search engine. Our webmaster is working at this moment to correct this issue and we will make an announcemenet when it is corrected.
Thanks for your continued support.
George Anderson
Anger and aggression are often the product of frustration and a feeling of powerlessness. Listening is the most important skill in defusing anger. Do not attempt to reason with a person in the midst of irrational anger. Listening with your heart means trying to determine how the other person is feeling as they are speaking. This is empathetic listening.
Phrases for active listening:
Assume that they have (in their mind) a legitimate reason for being upset and listen for what it is. Nod, occasionally, to indicate that you are listening. And, while you are listening, remember:
Experts tell us that as much as 55 percent of the meaning of any message comes from visual indicators – posture, gestures, body positioning, etc. We also know that as much as 75 percent of that 55 percent comes from our face. Make a conscious effort to relax your face, unclench your jaw and lift your eyebrows. Think, “open, pleasant, neutral, relaxed. Speak in a moderate tone.
When people are angry and upset, one of the first things we want to do is change their emotional state. We can do this by interrupting their pattern and refocusing their attention. Ways to do this:
When people are angry and upset, they are operating predominantly out of the right, emotional side of their brain. To get them over to the logical, rational left side of their brain, if at all possible say something like this:
Example: “You’re saying; one, you didn’t get the report in time. Two, it didn’t have all the information you needed. And three, it was not in the right format, is that correct?” To comprehend what you are saying, the person has to flip over to their left-brain in order to follow the sequence.
George Anderson, CEO of Anderson & Anderson Anger Management is based in Brentwood, CA. He can be reached at (310) 207-3591.
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San Francisco based Accord System is attempting to mislead the public by taking content from the Anderson & Anderson website and presenting it as if it is their own. This organization is not in anyway associated with Anderson & Anderson, does not use our curriculum and has never been trained to provide Executive Coaching for Healthcare Providers.
If you have been victimized by this group, please contact the California State Board of Behavior Science and file a complaint. This can be done on-line by going to the website of the California State Department of Consumer Affairs.
Please read our website and you will quickly see the phony claims being made by this notoriously fraudulent group.
Generally, when we think of anger management we tend to think of aggressive males who are physically violent and, as a result are mandated to attend anger management classes by Court Order as a result of person or property directed violence or aggression. In reality, most clients of Anger Management Programs are mandated to attend anger management by their workplace Human Resource Managers. HR Referrals are related to the prevention of workplace violence. The second most common referral source of anger management clients is actually from spouses or significant others who are concerned over their partners’ lack of empathy or poor communication skills or verbally aggressive behavior.
Finally, there is now a dramatic increase of volunteer referrals from persons, such as parents, who have become aware that they often exhibit a lack of patience, lack of empathy, assertive communication, poor stress management skills or a lack of competence in creating win win situations in interpersonal relationships.
The current trend in anger management referrals is primarily related to the public’s recognition of the need and value of opportunities for skill enhancement in self-awareness, self-control, social awareness, relationship management, assertive communication, stress management, empathy and anger management. The current focus of most anger management programs in the U.S. are actually base on emotional intelligence.
All of these programs are non–psychiatric and include Pre and Post Test, client workbooks, DVDs, Videos as well as a wide variety of skill building exercises. Generally, these courses are
provided individually or in small groups.
George Anderson, MSW, BCD, CAMF
Live Anger Management Training
Anderson & Anderson, A.P.C.PRESENTS
Anger Management Guru: George Anderson, BCD, LCSW, CAMF
THREE DAY LIVE ANGER MANAGEMENT TRAINING EXPERIENCE
APRIL 21st,22nd & 23RD , 2010*
8:30 AM – 4:30 PM
12301 WILSHIRE BLVD.
SUITE 418
LOS ANGELES, CA 90025
PRE SALE ENROLLMENT $450 PER DAY. BEFORE APRIL 15TH, 2010
http://www.andersonservices.com/certificationseminars.html
Cost: $500.00 per day includes client workbook, facilitator guide, and certification. *Those attending all three days will receive a 30% discount on all Anderson & Anderson DVDs and CD-ROMs purchased on the training days.
Approved for 8 CEU’s by CAADAC (#2n96-341-0805), BBS (#PCE60),
CAADE (#CP40-793-C-1009), TCBAP, and the CA. Board of Corrections
The Anderson & Anderson model of anger management is the most effective and widely recognized curriculum in the world. This model, which has been featured in Los Angeles Times Magazine, focuses on enhancing emotional intelligence and assertive communication while introducing behavior strategies for identifying and managing anger and stress. Our certification training and approved provider list are the industry standards and dominate the internet. **
The First day of training will focus on Adolescent Anger Management and will use the Anderson workbook “Controlling Ourselves” as the text. A demonstration and discussion of the Conover Assessment Component will be conducted. This one-day training is designed for Nurses, School Counselors/Psychologists, Substance Abuse Counselors, Case Managers, HR Managers, Clinicians, Probation Officers, as well as staff from group homes, and agencies serving families and youth. This curriculum is currently being used in school districts in Los Angeles, Oakland, Sacramento, Concord and San Diego, as well as school districts in Texas and Louisiana. In addition, probation departments in Arizona, Kansas, California and Texas use this model.
On the Second day, Adult Anger Management will be examined. A demonstration of the Conover Assessment will be conducted with a discussion of its usefulness. “Gaining Control of Ourselves,” in conjunction with experiential exercises and videos, will be used to initiate the participants to this intervention. Most major corporations have accepted this model for use by H.R. and EAP Managers.
The Third day of Training is Organizational Emotional Intelligence/ Anger Management. This training is designed to prepare the participant to offer workshops or presentations regarding anger management, civility or emotional intelligence a small group format. This is rapidly becoming one of the most requested interventions in anger management. This training has been conducted for Kaiser Permanente of Southern California the Riverside County Medical Association as well as the Illinois State Bar Association. Participants who attend all three days of this training will receive a free CD containing a 16 hour course on Motivational Interviewing. This in addition to the above three20days will give the participant the required 40 hours of Facilitator Certification Training.
(Each training day counts for 8 of the total of 40 hours required for Certification) *Free One-Year membership in the American Association of Anger Management Providers
For Registration Please call: 310-207-3591
Start: Saturday April, 24th, 2010 , 8:00AM
Anderson & Anderson
12301 Wilshire Blvd., Suite 418
Los Angeles, CA 90025
(310) 207-3591
COST: $500.00, includes workbook,The Practice of Control, Tips for Managing Anger Booklet, Styles of Communication DVD as well as Emotional Intelligence Booklets on Empathy, Self-esteem, Assertive Communication, Stress Management, Self-aware, Personal Success System User Workbook and Post Assessments.
Anger Management Facilitators nationwide are reporting an increase for anger management by couples who may have been unsuccessful in marriage counseling or psychotherapy. In addition, there has been an upsurge in the referrals of couples by psychotherapists including MFTs, LCSWs and Clinical Psychologists and Psychiatrists.
As the Premier Provider of Anger Management Facilitator Certification, Anderson & Anderson is now offering an 8 hour course for experienced psychotherapists’ and anger management facilitators. The workshop shows you how to use practical Emotional Intelligence tools to help couples build a more collaborative and satisfying relationship. This course will specifically focus on training trainers in the assessment and skill enhancement of couples seeking emotional intelligence/anger management for relationship problems.
Topics Covered are: 1) Emotional Intelligence Assessment 2) How to provide individual and Couple feedback 3) Ten Session Intervention Plan 4) Mock Demonstration of One Session 5) Marketing Tips
Training Packet: Each participant will receive complimentary copies of The Practice of Control, Tips for Managing Anger Booklet, Styles of Communication DVD as well as Emotional Intelligence Booklets on Empathy, Self-esteem, Assertive Communication, Stress Management, Self-aware, Personal Success System User Workbook and Post Assessments.
George Anderson
www.andersonservices.com
Anderson & Anderson
310-207-3591
Valerie Harper exhibits six types of anger, based on the National Anger Management Association's scale.
When Anger Is An Illness ‘Intermittent Explosive Disorder,’ Or Just a Temper Tantrum?
Scream at the boss? Snap at a colleague? Throw your cell phone into your @#$%%&* computer monitor? If so, you may find yourself headed to anger-management classes, which have become an all-purpose antidote for fit-throwing celebrities, chair-throwing coaches, vandals, road ragers, delinquent teens, disruptive airline passengers, and obstreperous employees.
Demand for such programs is coming from courts seeking alternatives to jail sentences and companies hoping to avoid lawsuits and office blowups. Aware that high-pressure jobs can make for hot tempers, some professions offer pre-emptive anger management. A few state bar associations now require “civility” training for lawyers renewing their licenses. And as of last year, hospitals must have programs for “disruptive” physicians as a condition of accreditation.
Programs run the gamut from $300-an-hour private therapists to one-day intensive seminars, weekly group sessions or online courses with no human interaction. Many advertise that they satisfy court requirements—even if all they offer is six CDs and a certificate of completion.
It’s not clear if the programs work, as few studies have analyzed their effectiveness. There are no licensing requirements for anger-management trainers—anyone can open a business. And since participants don’t usually sign up voluntarily, trainers say it’s possible to complete a program without actually changing one’s behavior.
There have been some notable failures—the Columbine shooters, for example, attended anger-management classes before their 1999 killing spree. Amy Bishop, the University of Alabama biologist who allegedly killed three colleagues and wounded three more last month, had been advised by prosecutors to take anger-management classes after an earlier incident in 2002. Her lawyer says he doesn’t know if she did.
Psychiatrists generally recommend a psychiatric exam for people with severe anger problems, because anger can often accompany depression, anxiety, bipolar disorder or obsessive-compulsive disorder.
The closest thing to a formal diagnosis for anger alone is Intermittent Explosive Disorder, defined as episodes of aggression against people or property out of proportion to any provocation. In 2006, studies at Harvard University and the University of Chicago estimated that one in 20 Americans (mostly men) may fit the criteria for IED. Some respond well to antidepressants, particularly serotonin reuptake inhibitors (SSRIs). Brain scans of people with IED found that when they were shown pictures of angry faces, their amygdalae, the primitive, emotional part of the brain, lit up with activity, but not the frontal cortex, which normally exercises impulse control.
“These people are hot heads, and the people around them are walking on egg shells. They don’t know when they are going to blow up next,” says University of Chicago psychiatrist Emil Coccaro, a leading IED researcher.
IED, recognized as a psychiatric illness since 1980, may be combined with a new disorder, termed Temper Dysregulation Disorder, in the next edition of the official Diagnostic and Statistical Manual, the DSM-V, because both are believed to begin in adolescence.
Psychologists believe that individual talk therapy is the most effective for anger problems. “Anger doesn’t occur by itself. It’s nested and embedded with a lot of other emotions—sadness, grief, shame,” says Raymond Novaco, a University of California, Irvine, psychologist who widely credited with coining the term “anger management” in the 1970s and developed several widely used measurement scales. “Angry people want to talk, given the opportunity,” he says.
Professional anger-management trainers say that in most cases anger isn’t an illness but a normal human emotion that causes problems when it flares too hot, too often. They believe people can learn to manage their anger with practical skills.
“I don’t want everybody who calls up for anger management to be assumed to have a mental illness,” says Ian Shaffer, chief medical officer for MHN, a subsidiary of Health Net Inc., which runs employee-assistance programs for companies, including anger management. MHN’s anger-management program takes the form of conference calls. After an individual evaluation, employees whose jobs are on the line because of anger issues are told to call an 800 number for a 90-minute group discussion with a facilitator twice a week for six sessions. All participants are anonymous. MHN says one in-house study found that three-fourths of the employees whose jobs were in jeopardy were in good standing after completing the program.
How can they tell if the employees aren’t working at the computer or filing their nails during the sessions? “We can’t—but we can tell if you’re participating or progressing,” says Dr. Shaffer, a psychiatrist. “People can sandbag you—bright people know what to say to make it sound like they are progressing,” he says. “But at the end of the day, we go back and ask your supervisor if you’re better.”
Most anger-management programs stress “emotional intelligence”—the idea that understanding why you are frustrated or annoyed or upset, and finding a calm, constructive means to get your way, is far more effective than losing your temper.
George Anderson, founder of Anderson & Anderson, a Brentwood, Calif., firm, says some people who get angry in the workplace are perfectionists who expect perfection from others, while some are subconsciously masking feelings of vulnerability. His firm offers dozens of customized anger-management programs for different professions. Among these: a $5,400 intensive on-site intervention for furious physicians who’ve lost hospital privileges due to patient or staff complaints.
Mr. Anderson tells of watching one surgeon ream out someone via cell phone while performing open-heart surgery. He says he helped the doctor realize he’d be more effective with a different approach.
“I’m not always successful,” Mr. Anderson says. “I usually say, look, you’re paying a lot of money for this… What would you be wiling to change? You’ve tried passive aggressive and it turns people off. Let’s try assertive communication—you see if it works.”
By Melinda Beck- Wall Street Journal
Q. What is branding?
A. Simply put, a brand is a pro
mise. By identifying and authenticating a product or service, branding delivers a pledge of satisfaction and quality. In the case of Anderson & Anderson Anger Management Services, the pledge is that all providers 1) have completed 40 hours of training in the Anderson & Anderson curriculum, 2) use the Conover Assessment and the Anderson & Anderson client workbooks, and 3) subscribe to the latest developments in the field of anger management by completing 16 hours of continuing education annually.
A brand is a promise of quality. Coke and Pepsi and McDonalds promise quality taste and consistency in their products worldwide. UPS and Southwest Airlines are equally as predictable in the promise of low prices and on time service.
Niche areas such as Anger Management and Executive Coaching as well as Psychotherapy can be branded in the same fashion. In Anger Management, you are better off by seeking training and certification in a curriculum that is well known, has high Internet Saturation and is the most widely used model in your state or country. In Executive Coaching, a provider may seek training and affiliation with the dominant model or rely on the most recognized Certification Organization for affiliation. (ICF)
For psychotherapy, Managed Health Care is, unfortunately, only interested in the least costly intervention. Consequently, training and demonstrated competence may be recognized by patients but may have little bearing on those responsible for paying for the services. Nevertheless, it is best to brand your practice on a theoretical orientation that is already recognized (Cognitive Behavioral).
For the last thirty years, Toyota of was the brand of cars for reliability, economy and high resale value. Toyota has now lost some of ifs brand prowess based on the current crises. In Psychotherapy, Psychoanalysis and dynamically oriented psychotherapy no longer wins favor from Managed Health Care Organizations.
The Conover Anger Management assessment determines a client’s level of functioning in recognizing and managing anger and stress, level of assertive communication, and the degree of emotional intelligence. The Anderson & Anderson curriculum is focused on skills to enhance functioning in these four areas: anger management, stress management, communication and emotional intelligence. This separates this model from all others.
Q. Why is branding important?
A. It prevents the danger of being anonymous. Branding provides answers to a lot of clients’ questions, such as:
Who are you?
· What do you sell?
· How are you different from those offering similar services?
· Why are you better than your competitors?
· Why should I enroll in your program?
In summary, the degree to which your practice is recognized by potential clients will determine your perceived credibility and consequently your success.
George Anderson
Anger Management Guru: George Anderson, BCD, LCSW, CAMF
THREE DAY LIVE ANGER MANAGEMENT TRAINING EXPERIENCE
MARCH 18TH,19TH & 20TH , 2010*
8:30 AM – 4:30 PM
New Jersey City University
2039 KENNEDY BLVD..
JERSEY CITY, NJ 07305
EARLY ENROLLMENT DISCOUNT $450.BEFORE MARCH 10TH, 2010
http://www.andersonservices.com/certificationseminars.html
Cost: $500.00 per day includes client workbook, facilitator guide, and certification.
*Those attending all three days will receive a 30% discount on all Anderson & Anderson DVDs and CD-ROMs purchased on the training days.
Approved for 8 CEU’s by CAADAC (#2n96-341-0805), BBS (#PCE60),
CAADE (#CP40-793-C-1009), TCBAP, and the CA. Board of Corrections
The Anderson & Anderson model of anger management is the most effective and widely recognized curriculum in the world. This model, which has been featured in Los Angeles Times Magazine, focuses on enhancing emotional intelligence and assertive communication while introducing behavior strategies for identifying and managing anger and stress. Our certification training and approved provider list are the industry standards and dominate the internet. **
The First day of training will focus on Adolescent Anger Management and will use the Anderson workbook “Controlling Ourselves” as the text. A demonstration and discussion of the Conover Assessment Component will be conducted. This one-day training is designed for Nurses, School Counselors/Psychologists, Substance Abuse Counselors, Case Managers, HR Managers, Clinicians, Probation Officers, as well as staff from group homes, and agencies serving families and youth. This curriculum is currently being used in school districts in Los Angeles, Oakland, Sacramento, Concord and San Diego, as well as school districts in Texas and Louisiana. In addition, probation departments in Arizona, Kansas, California and Texas use this model.
On the Second day, Adult Anger Management will be examined. A demonstration of the Conover Assessment will be conducted with a discussion of its usefulness. “Gaining Control of Ourselves,” in conjunction with experiential exercises and videos, will be used to initiate the participants to this intervention. Most major corporations have accepted this model for use by H.R. and EAP Managers.
The Third day of Training is Organizational Emotional Intelligence/ Anger Management. This training is designed to prepare the participant to offer workshops or presentations regarding anger management, civility or emotional intelligence a small group format. This is rapidly becoming one of the most requested interventions in anger management. This training has been conducted for Kaiser Permanente of Southern California the Riverside County Medical Association as well as the Illinois State Bar Association. Participants who attend all three days of this training will receive a free CD containing a 16 hour course on Motivational Interviewing. This in addition to the above three 20days will give the participant the required 40 hours of Facilitator Certification Training.
(Each training day counts for 8 of the total of 40 hours required for Certification)
*Free One-Year membership in the American Association of Anger Management Providers.
**This training is also available on interactive CD’s.
Please visit www.AndersonServices.com for more information.
Refunds will only be given if Anderson & Anderson is notified at least 15 DAYS prior to the seminar. There is a $25 refund processing fee. By registering, customers indicate they understand and agree to the cancellation and refund policy. In the unlikely event that the instructor becomes unavailable, Anderson & Anderson will schedule a substitute instructor.
Contact:
Takspa Lekdan
Anderson & Anderson,
Tel: 310-207-3591
Fax: 310-207-6234
Anger Management ala George Anderson 