On-line Bogus Anger management Programs, the Latest Internet Scam

Unscrupulous self-trained anger management providers who are marketing on-line anger management classes are duping an unsuspecting public and some Judges. These Internet entrepreneurs are exploiting the lack of state or federal standards for anger management or life coaching.

Many of these programs provide impressive certificates of completion for a fee of $45, with no requirements for any involvement in learning skills to control anger. It is ultimately the community that is the real loser in this type of victimization.

Many local courts are overwhelmed with infractions and misdemeanor cases, which order defendants to participate in anger management programs. At best, the courts can only spend between three and five minutes for each case. Consequently, there is little time to question the legitimacy of online anger management programs. The California Superior Courts do not accept online anger management classes for road rage or similar offenses.

For a list of Certified Anderson & Anderson Anger Management Programs in your state, visit the website of the American Association of Anger Management Providers at www.aaamp.org , or Anderson & Anderson® at www.andersonservices.com.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management

The Missing Link in the JCAHO “Disruptive Physician” Standards

Healthcare organizations nationwide, through their Physician Well-Being Committees and Credentialing Committees, are searching for appropriate resources to refer physicians who are considered to exhibit “disruptive behavior” at work. Unfortunately, the needed missing link is a directory or list of “approved programs” designed exclusively to address this issue.

Doctors are a highly trusted and valued group of professionals in all cultures. They enjoy social respect, but also have significant social responsibilities. Doctors who fail to maintain professional standards and conduct cause social concern, because they may do harm to patients if their performance is poor. The loss of a doctor has effects on service provision, and may be expensive to health care providers.

Doctors may fail to perform well for a number of reasons. Stress related problems, depression and substance misuse are known to be commoner among doctors than other similar professional groups. One particular manifestation of poor performance has been described as “disruptive” behavior or unprofessional conduct. These are situations where physicians are unhelpful, rude, or even abusive.

Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction, increase the cost of care, and cause qualified clinicians, administrators and managers to seek new positions in more professional environments. Safety and quality of patient care is dependent on teamwork and communication. To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team.

Below is a list of established organizations which provide assessment, intervention and monitoring of “disruptive physicians”:

Program for Distressed Physicians (Vanderbilt University)

The Center for Professional Health offers a three-day continuing medical education course (CME) to address the specific needs of physicians whose workplace behavior has become problematic.  This course combines didactic presentations, role-play with focused feedback, group feedback from peers and colleagues, plus review of workplace/family complaints.  Participants will receive training in alternative behaviors and explore cognitive distortions that relate to their problems.  The course will focus on the problems identified by specific complaints.  The solutions are reinforced by role-play, feedback, testing and group accountability.

An appropriate referral to this course would follow an assessment and evaluation to rule out medical and psychiatric problems.  Contact William Swiggart for details.

The three-day Continuing Medical Education course follows an assessment. The course fee is $4000, which includes three follow-up group sessions with course participants facilitated by course faculty.  There is no discount for missed follow-up group sessions.  Vanderbilt University School of Medicine is accredited by the Accreditation Council for CME to sponsor continuing medical education for physicians.  The Vanderbilt School of Medicine Division of Continuing Medical Education will award up to 48 AMA PRA Category 1 Credit TM for the completion of the course, homework and all follow-up sessions.

For more details and explanations of course material and assessments contact:

William Swiggart, M.S., L.P.C.
Training Director
The Center for Professional Health
1107 Oxford House Nashville, TN 37232 – 4300
Tel: 615-936-0678
CPH@Vanderbilt.edu or william.swiggart@vanderbilt.edu
Web Site: www.mc.Vanderbilt.edu/cph

Anger Management for Healthcare Professionals Program (UCSD)

This course is designed to help those physicians and healthcare providers who have contributed to a disruptive working environment by way of inappropriate expression of anger. Conflict, stress and disruption in the hospital and clinic setting create low morale, heightened rates of staff turnover, and patient safety concerns.

The Anger Management for Healthcare Professionals program is a small, (6-8 participants), intensive and highly interactive three day course taught by UCSD faculty from the Department of Psychiatry. Participant coursework in the form of self-reported inventories of mood and interpersonal conflict as well as reading is required.

The objectives and goals of this course include: Aiding participants to identify triggers in the workplace leading to disruptive behavior.

Didactic instruction providing constructive tools and strategies to aid in diffusing and managing anger and conflict in an appropriate and professional manner including:

• Increasing Emotional Intelligence Empathy Training
• Transforming conflict into cooperation.
• Practicing both behavioral and cognitive strategies, including coping mechanisms, leading to healthier communication and interactions in the healthcare environment.
• Developing a personalized plan of action (Commitment to Change)

PACE provides a dynamic training program that offers professionals an opportunity to obtain educational information and personalized assessment in a highly sensitive, supportive and confidential environment away from the workplace. Participants who successfully complete the course receive 30.5 CME Category One credits.

1899 McKee Street, Ste 126
San Diego, CA 92110

Executive Coaching/Anger Management for Disruptive Physicians™

In response to the need for a one on one individual and sensitive intervention coaching model for physicians, Anderson & Anderson is now offering a twelve-hour coaching program with 6 months of aftercare for “disruptive physicians”.

This course is available at our Brentwood, California office or on-site seven days a week anywhere in the United States. The Anderson & Anderson Executive Coaching/Anger Management Program™ is listed in the Directory of Physician Assessment and Remedial Education Programs, Federation of State Medical Boards. No other anger management provider is authorized to use this model.

Components of the course include:

• One day, on-site observation (optional)

• Comprehensive Emotional Intelligence Assessments are given at intake, focusing on the participant’s level of functioning in managing stress, anger, communication and emotional intelligence.

• We do not provide psychological testing, nor is our intervention considered counseling or psychotherapy. Therefore, there are no stigmas attached.

• “The Practice of Control”, the new Anderson & Anderson Physician client workbook, includes didactic information and exercises focusing on enhancing emotional intelligence, improving assertive communication, as well as behavioral strategies for recognizing and managing anger and stress.

• Complimentary “Gaining Control of Ourselves” DVD along with follow-up kit.

• “Styles of Communication” and “A Day Without Stress” are two power DVDs that are also complimentary.

• Post-test at completion designed to determine the level of change during the course.

• Bi-monthly follow-up sessions are provided for a six-month period when needed.

Our services are provided with the utmost in confidentiality for all participants.

Anderson & Anderson is the Preferred Provider for Kaiser Permanente Health Maintenance Organization of Southern California. For more information, call our office at 310-207-3591 now.

Anderson & Anderson® Executive Coaching/Anger Management Program
12301 Wilshire Blvd. Suite 418
Los Ángeles, CA. 90025
Phone: 310-207-3591

Pinegrove Professional Enhancement Program
2255 Broadway Drive Hattiesburg , MS 39402
Contact: Greg Phillips
(800) 301-6693

Elmhurst Memorial Healthcare Professionals at Risk Treatment Services
360 W. Butterfield Road Suite 340 Elmhurst, IL 60126
Contact: Mary Pittman
(630) 758-5110

The Professional Renewal Center® is an international provider of behavioral health services and consultation for professionals striving to resolve work related challenges and personal dilemmas.

Our central purpose is to objectively assess and treat disruptive behavior, professional sexual misconduct, boundary problems, career burnout, psychiatric illness, compulsive behavior, and substance related disorders.

Our aim is to enable our clients to develop life plans that foster authenticity, personal growth, and professional integrity.

More than 900 clients from 48 states in the United States, four Canadian provinces, and Hong Kong have come to the Professional Renewal Center® for assessment and treatment.

Professional Renewal Center
1201 Wakarusa, Suite A-4
Lawrence, KS 66049 Contact: Kirsten Judd
(877) 978-4772

Physicians Development Program
2000 South Dixie Highway., Suite 103
Miami, FL 33133
Contact: Larry Harmon, PhD
(305) 285-8900

Anderson & Anderson Releases Los Angeles Court Provider List 2009

Anderson & Anderson, Inc., the Trusted Name in Anger Management, has published the updated Los Angeles County Anger Management Court Referral List for January 2009. This list has been sent to the Los Angeles County Superior Court, and all of its branches. This court list will remain in effect through June 2009.

The providers on this list are certified by Anderson & Anderson, and they have done the following: 1.) completed the 40 hour certification training, 2.) use the Conover Assessment and post-tests, and 3.) are using the Anderson & Anderson client workbooks and other Anderson & Anderson training material for their classes.

This court list is updated every six months to reflect the current status of anger management providers in L.A. County. Each court mandated anger management client receives a copy of this list, and he/she can choose which program to enroll in. The providers list, in its web-based form, is available on the Anderson & Anderson website. George Anderson says that he has taken special care in updating the provider list so that it accurately reflects the statements made above. Although Anderson & Anderson does not claim responsibility for the quality of services provided by each anger management provider on the list, George Anderson understands the value in screening providers so that respect is upheld for this process and the standards that the courts have come to expect.

Anderson & Anderson is prepared to provide any Judge, Commissioner, or Court Administrator, within Los Angeles County, a complimentary copy of the client workbook “Gaining Control of Ourselves”, which is used for adult anger management clients.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management

Hospitals Move Aggressively to Implement New JCAHO “Disruptive Behavior” Policy

Physician Well-Being Committees are seeking legitimate programs with proven track records to refer mandated and voluntary physician clients in need of assessments and intervention for “disruptive behavior”. The three oldest and best known programs for “disruptive physicians” are the Vanderbilt University School of Medicine Distressed Physician Program, the PACE Program at the University of California School of Medicine in San Diego, and the Anderson & Anderson Executive Coaching/Anger Management for Physicians™, based in Los Angeles.

In order to facilitate the physician clients’ enrollment into a program for assistance, it is important for the Well-Being Committee to clearly understand how the program works and be able to explain the process in a positive, helpful manner. Highly trained professionals are hypersensitive to being mandated to participate in any intervention, which implies impairment, psychopathology or some type of personality disorder. Therefore, empathy and sensitivity must be used, as well as an ability to explain in detail what will take place, once the physician client has begun the intervention process.

The following are a sample of the types of questions that are posed by physicians who are being referred for assistance:

  • Will this entire process be confidential?
  • Will I be seen individually or in a group?
  • Will I have to undergo a psychiatric exam?
  • Will have to take a battery of psychological tests?
  • What type of assessment will I receive?
  • Will I have to undergo a chemical dependence evaluation?
  • Will I receive counseling, psychotherapy or psychiatric treatment?
  • Does the coaching, classes or intervention include a 360-degree follow-up component?
  • What is the length of the program?
  • Is aftercare included or required?
  • Is there any flexibility in scheduling this assessment and intervention?
  • Can these services be offered on-site?
  • What is the cost of the program?

In view of the fact that the incidence of injury resulting from violent acts is more than twice the incidence for health care workers, compared to other workers, it no surprise that the Health Care Industry is anxious to address these issues (Bureau of Labor 2005). It is also encouraging to see the reception on the part of physicians to this new requirement.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management

January 2009 Training Postponed

Due to the lack of enrollment in our certification training that was originally scheduled for January 28, 29, and 30, we are pushing the training back into February. This will provide us a chance to increase the enrollment. We will now be hosting the training on February 18, 19, and 20. The registration portal on our website will be updated shortly to reflect the date changes. Please call our office if you are interested in registering for our anger management training seminars on February 18, 19, and 20. Thank You.


Rasheed Ahmed
Office Manager
Anderson & Anderson, A.P.C.
Trusted Name in Anger Management
Ph: 310-207-3591
Fax: 310-207-6234
E-mail: greynotions@aol.com
Website: http://www.andersonservices.com

Obama, A Real Life Model Of Emotional Intelligence

As a professional coach with a specialization in Executive Coaching/Anger Management for Physicians™, I work daily to enhance the emotional intelligence skills of high-level professionals. My work is practiced based, which is more similar to the coaching done in professional sports. The opposite of practiced based work is academic, theoretical or psychotherapeutic.

“Emotional intelligence involves the ability to perceive accurately, appraise, and express emotion: the ability to access and or generate feelings when they facilitate thought; the ability to understand emotion and emotional knowledge; and the ability to regulate emotions to promote emotional and intellectual growth.” Emotional intelligence is the ability to recognize your own feelings and needs and to sense with a degree of accuracy the feelings, needs and motivations of others and use this information in a way which leads to win-win situations for both parties. Emotional intelligence is a greater predictor of success in life and work than IQ that predicts academic success.

As the inauguration of Barack Obama commences, I have concluded that I cannot find a better public model of emotional intelligence than Obama. The four domains of emotional intelligence are: self-awareness, self-control (anger management), social awareness and relationship management.

A careful review of Obama’s professional and personal life reveals a man who personifies all of the four domains mentioned above. In addition, he is an excellent listener and an assertive communicator, and a person who demonstrates his mastery of all of the qualities that makes a great leader and person.

“It is only with the heart that one can see rightly; what is essential is invisible to the eye.”-Antoine de Saint-Exupery

George Anderson, MSW, BCD, CAMF
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®
Trusted Name in Anger Management
Ph: 310-207-3591
Fax: 310-207-6234

Anger Management Questions and Answers

Q. Are Anger Management Providers, who use the Anderson & Anderson Anger Management model to provide classes and services, trained and/or authorized to provide Executive Coaching/Anger Management for “disruptive physicians”?

A. No organization has the authority or the capacity to provide the trademarked Anderson & Anderson Executive Coaching/Anger Management for “disruptive physicians”.

Q. Is there a difference between anger management and domestic violence?

A. Yes, there is a difference. Domestic violence by law – both federal and state – is defined as violence which occurs in an intimate relationship. Anger management is a course for persons who have been involved in an aggressive action towards someone else or destruction of property.

Q. Can the Anderson & Anderson batterers’ intervention program be used for anger management?

A. No. It is only designed to address domestic violence which, by law, must relate to intimate relationships.

Q. If a court orders anger management classes and it is clear that the problem was domestic violence, what should we do?

A. It is not the responsibility of the provider of either batterers’ intervention or anger management to question a legal order of the court.

Q. Can a certified anger management facilitator offer batterers’ intervention classes?

A. No. In California, Penal Code 1203.091 determines the standard for all batterers’ programs in the state. It establishes the Probation Department in each California County as the agency responsible for approving and monitoring all batterers’ programs. Although Anderson & Anderson provides the training necessary for batterers’ intervention facilitators, the County determines whether a new facilitator or program can legally offer batterers’ intervention in that county.

Q. If I take the Certification Course in anger management, can I certify other providers?

A. No. You are only certified to provide anger management to adults and/or adolescents.

Q. How can I get my program listed on the Anderson & Anderson website?

A. You must first complete the 40-hour training. Then you must purchase the Conover Assessment and a minimum of twenty workbooks. You must then send in your listing information in an e-mail attachment.

Q. Is the Anderson & Anderson 40 hour Anger Management Facilitator Certification accepted in my state?

A. There are no state laws in any state regarding standards for anger management. To date, the Anderson & Anderson model has never been rejected anywhere. Please click here to see the states where we already have providers.

Q. Can providers place articles from the Anderson & Anderson website on their site?

A. Yes. As long as there are no changes in the content or authorship, you are free to place any of our articles on your site.

Q. How can a provider sell the Anderson & Anderson products on their site?

A. Any provider or non-provider with a functional website can purchase products from Anderson & Anderson at a 40% discount and sell these articles on their site. No returns are accepted.

Q. Is anger management Psychotherapy?

A.  No. Anger management is a class, which begins with an assessment. The Assessment is a Map, which is designed to determine the client’s level of functioning managing anger, stress, communication and empathy/emotional intelligence. The fifth category is motivation to change. Anger management classes teach skills in the four areas mentioned above.

Q. Can you bill my insurance company or managed care company for the cost of the anger management classes?

A. No. You can only bill for mental or nervous disorders. According to the American Psychiatric Association, anger is not a pathological condition. Rather, it is a lifestyle issue.

George Anderson, MSW, BCD, CAMF
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®
Trusted Name in Anger Management
Ph: 310-207-3591
Fax: 310-207-6234

Consumer Alert for Physician Well-Being Committees

Just as there is only one organization authorized to provide the Distressed Physican Program at the Vanderbilt University School of Medicine and only one organization autorized to offer the PACE Program at the University of California School of Medicine, there is only one organization authorized to provide the Anderson & Anderson Executive Coaching/Anger Management program for “disruptive physicians”. Several unscrupulous anger management providers have plagiarized our marketing announcement and are claiming to offer the same intervention. Please carefully check the credibility of any provider prior to making a referral for your physician clients.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management

Co-Sponsor an Anger Management Certification Training

The Anderson & Anderson Anger management certification training is now the industry standard and is recognized worldwide. Fortune 500 Companies, schools, jails, prisons, and colleges now use this model. You or your organization can add anger management to your areas of specialization and lower training cost by co-sponsoring training in your city.

What your school or organization provides:

  • A training facility for 30 students/attendees.
  • Notification of the surrounding mental health professionals, substance abuse professionals, schools, colleges, probation departments and group homes.
  • Some Audio Video equipment needed for training.

Benefits of Co-Sponsoring

  • Two FREE seats for each day of training ($1000.00)
  • Total elimination of travel and per diem expense
  • Acknowledgement of your organization on all marketing brochures and webpage announcements.
  • Recognition as a leader in state of the art anger management Certification Training.

What Anderson & Anderson Provides:

  • Quality training and provider Certification in Anger Management.
  • Expert Instructors
  • Anderson & Anderson curricula and client workbooks.
  • Approved training for correctional staff, educators, substance abuse counselors, mental health professionals and the faith community.

Schedule an Event today. Contact our office at 310-207-3591.www.andersonservices.com

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management

The Rush To Find JCAHO Consistent Programs For Disruptive Physicians

The Sentinel Event Alert provides eleven steps to curb disruptive behavior. These include providing education and training about professional behavior and appropriate interactions with coworkers, creating accountability for maintaining appropriate behavior, establishing a zero tolerance policy for disruptive behaviors (and a means for enforcing this policy), and crafting nonconfrontational methods for reporting and addressing inappropriate behavior.

Many Hospitals and Healthcare Organizations were quick to establish and implement the new JCAHO standards long before the January 2009 deadline.
There are three pioneer organizations with extensive experience providing assessment and intervention for “disruptive physicians”. These organizations are: The PACE Program at the University of California School of Medicine (San Diego), The Distressed Physician Program at Vanderbilt University School of Medicine, and Anderson & Anderson, A.P.C., Executive Coaching/Anger Management Program for disruptive physicians (Los Angeles).

The programs at both the University of California and Vanderbilt University are both full through July of 2009. Both programs limit enrollment to 8 participants per class. These classes are only available four times per year. As a result of the rush to find resources for disruptive physicians, Anderson & Anderson has increased its Professional Coaching staff to respond to nationwide requests for on-site Executive Coaching for mandated or volunteer physician referrals.

Anderson & Anderson has made requests to JCAHO and the American Medical Association to establish a list of credible providers nationwide that would help protect physicians and Healthcare Organizations from the new Cottage Industry of unqualified charlatans attempting to profit from this oversight.

George Anderson, MSW, BCD, CAMF, CEAP
Diplomate, American Association of Anger Management Providers
Anderson & Anderson®, The Trusted Name in Anger Management