Learning or teaching anger management/self-control requires more than insight

Anderson & Anderson, APC provided Emotional Intelligence Coaching for Impulse Control to a 62-year-old attorney who had been in psychoanalysis for 25 years for problems managing his anger. While he was an expert on where his first angry feelings came from and how they related to an incident with his mother at age 6, his ability to control his angry behavior had not improved during his many years of psychoanalytic treatment.

As the result of his lack of progress managing his impulse to behave aggressively when angry, he confronted his psychoanalyst who referred him for Emotional Intelligence Skill Coaching for enhancement in impulse control.

Practicing attorneys are well known for their obsession with the facts of situations and this attorney was therefore excited to learn the objective results of his competencies in Self-Regard, Self-Actualization, Emotional Self-Awareness, Emotional Expression, Assertiveness, Independence, Interpersonal Relationships, Empathy, Social Responsibility, Problem Solving, Reality Testing, Impulse Control, Flexibility, Stress Tolerance and Optimism.

By simply learning about his level of competency in these 15 Emotional Intelligence scales and how they are connected to each provided him with considerable optimism. He quickly recognized the need to practice skill enhancement in the areas in which he scored in the low or average range.

Practical applications of Emotional Intelligence Skill Enhancement is needed and wanted by a wide range of professionals whose success is closely related to their ability to influence others based on these important skills.

In contrast to counseling or psychotherapy, skill enhancement in emotional intelligence is practice and evidence based. A comprehensive EQ-i-2.0 Assessment designed to provide a base line of EI competencies precedes the coaching. Once the assessment is reviewed and the client is debriefed, the six months of skill enhancement coaching is provided over a six-month period.

The coaching is augmented by the use of DVDs, CDs, client workbooks along with specific exercises related to each skill. At the end of six months, the same assessment is administered in order to objectively determine the results of the coaching.

Emotional Intelligence Coaching for Professionals including attorneys, physicians and executives is trending in New York, San Francisco and Los Angeles. Clients are requesting the 12-hour intensive followed by coaching via phone or Skype from Saudi Arabia, San Juan, Puerto Rica and other major U.S. cities.

The Anderson & Anderson, APC’s Emotional Intelligence Coaching is a respected coaching model specifically designed to enhance the skills that physicians, attorneys, executives, managers, and athletes need to meet the demands of a

high-stress, high-performance environment. Our program recognizes the qualities present in top leaders as well as top employees, and uses a customized assessment to help you make your skills elite.

For more information, visit our website at http://www.andersonservices.com or contact George Anderson at 310-476-0908.

Pre, Post and 360 degree Assessments are by far more reliable in coaching than “powerful questions”

An evidenced based approach to track the benefits (or lack thereof) associated with coaching is through the use of assessments. Assessments conducted at the beginning of a coaching program help focus the goal-setting process, and retesting using the same instrument at a later date can determine the extent to which progress was made.

Three-hundred-and-sixty-degree feedback, for example, has become almost synonymous with emotional intelligence coaching. Assessments that compare self-perceptions and the perceptions of others can provide invaluable information for the leader or physician who needs a better understanding of how his or her behavior affects others (Nowack,2007). The 360 degree EQ-i-2.0 assessment is the new standard in the internationally recognized Anderson & Anderson, APC Emotional Intelligence Coaching Program for leadership and impulse control.

Other assessments such as ones that measure personality, interests, values, and health can also be used. The critical lesson for coaches is to administer these assessments in a pre- and post-test format. Otherwise, it is impossible to tease out whether it was coaching or some other factor that was responsible for the assessment scores.

Finally, your clients’ success in coaching can be an incredible endorsement of your coaching model. To review or download copies of the EQ-i-2.0 that is used in all Anderson & Anderson, APC coaching programs, click here:http://www.andersonservices.com/blog/wp-content/uploads/2013/04/Jane_Doe_EQi2_Sample_Report_Client.pdf

George Anderson, MSW, CAMF, BCD

Diplomate, American Association of Anger Management Providers

A large number of Medical School Deans and Faculty responded with support for including Emotional Intelligence in the training of medical students and residents. All of the Deans present at the Hawaii Conference for George Anderson’s Presentation “What are the solutions? Anger Management in healthcare” clearly supports the inclusion of Emotional Intelligence for Impulse Control. The following topics were included with examples in Anderson’s Presentation: · The important role played by the use of the Bar On EQ 2.0 Emotional Intelligence Assessment in coaching and training physicians. · Explanation of the 5 EQ Composites and the 15 Sub-scales. · EQ Skilled-based coaching. · Anderson & Anderson curriculum for skill enhancement in EQ. · The importance of practice in developing and improving EQ skills. This presentation offered those in attendance an opportunity to learn how coaching can be used as a practical application for skill enhancement in Emotional Intelligence in Medical Schools. George Anderson, CAMF Diplomate, American Association of Anger Management Providers

A long standing issue

Problems managing anger has always been a concern for patients suffering from addictive disorders. Pioneering research in substance abuse by my mentor, Dr. Sidney Cohen at the UCLA Neuropsychiatric Institute demonstrated the relationship between, anger, violence and the use of alcohol and or cocaine. One of the most popular articles written by Dr. Cohen, was entitled, “Alcohol, the most dangerous drug known to man”. In this and other publications, Dr. Cohen systematically demonstrated the causal relationship between cocaine and alcohol abuse and aggression. Much of this research was done in the 70s and 80s.

Anger has always been a factor in substance abuse intervention. Unfortunately, until recently, it has been overlooked or treated as an afterthought by substance abuse programs nationwide. Substance use and abuse often coexist with anger, aggressive behavior and person-directed violence. Data from the Substance Abuse and Mental Health Administration’s National Household Survey on Drug Abuse indicated that 40 % of frequent cocaine users reported engaging in some form of violence or aggressive behavior. Anger and aggression often can have a causal role in the initiation of drug and alcohol use and can also be a consequence associated with substance abuse. Persons who experience traumatic events, for example, often experience anger and act violently, as well as abuse drugs or alcohol. This is currently occurring with recently returned combat veterans from Iraq who are suffering from PTSD.

 

Anger and Substance Abuse

Substance abuse and dependence has grown beyond even the bleakest predictions of the past. In the United States alone, there are an estimated 23 million people who are struggling (on a daily basis) with some form of substance abuse or dependence. The toll it is having on our society is dramatically increased when we factor in the number of families who suffer the consequences of living with a person with an addiction, such as:

  • Job loss
  • Incarceration
  • Loss of child Custody
  • DUI’s
  • Domestic Violence/Aggression
  • Marital problems/divorce
  • Accidents/injuries
  • Financial problems
  • Depression/anxiety/chronic anger

Unfortunately, most substance abusers may not even be aware that they have an underlying anger problem and do not “connect” their anger problem to their alcoholism, drug addiction and substance abuse. Therefore, they do not seek (or get) help for their anger problem. But more often than not, their anger is the underlying source of their disorder. Anger precedes the use of cocaine and alcohol for many alcohol and cocaine dependent individuals. Anger is an emotional and mental form of “suffering” that occurs whenever our desires and expectations of life, others or self are thwarted or unfulfilled. Addictive behavior and substance abuse is an addict’s way of relieving themselves of the agony of their anger by “numbing” themselves with drugs, alcohol and so on. This is not “managing their anger”, but self-medication.

When we do not know how to manage our anger appropriately, we try to keep the anger inside ourselves. Over time, it festers and often gives rise to even more painful emotions, such as depression and anxiety. Thus, the individual has now created an additional problem for themselves besides their substance abuse, and must be treated for an additional disorder. Several clinical studies have demonstrated that structured anger management intervention based on emotional intelligence for individuals with substance abuse problems is very effective in reducing or altogether eliminating a relapse.

Medical research has found that alcohol, cocaine and methamphetamine dependence are medical diseases associated with biochemical changes in the brain. Traditional treatment approaches for drug and alcohol dependency focus mainly on group therapy and cognitive behavior modification, which very often does not deal with either the anger or the “physiological” components underlying the addictive behavior. Therefore, individual coaching for skill enhancement in emotional intelligence has far more promise for success.

Anger precedes the use of cocaine for many cocaine-dependent individuals; thus, cocaine-dependent individuals who experience frequent and intense episodes of anger may be more likely to relapse to cocaine use than individuals who can control their anger effectively. Several clinical trials have demonstrated that cognitive-behavioral interventions for the treatment of mood and anxiety disorders can be used to help individuals with anger control problems reduce the frequency and intensity with which they experience anger.

Although studies have indirectly examined anger management group treatments in populations with a high prevalence of substance abuse, few studies have directly examined the efficacy of an anger management treatment for cocaine-dependent individuals. A number of studies demonstrating the effectiveness of an anger management treatment in a sample of participants who had a primary diagnosis of post-traumatic stress disorder have been conducted by the Department of Veterans Affairs. Although many participants in these studies had a history of drug or alcohol dependence, the sample was not selected based on inclusion criteria for a substance dependence disorder, such as cocaine dependence. Considering the possible mediating role of anger for substance abuse, a study examining the efficacy of anger management treatment in a sample of cocaine-dependent patients would be informative.

 

Anger management as an after thought

In spite of the information available to all professional substance abuse treatment providers, anger management has not received the attention which is deserved and needed for successful substance abuse treatment. Many if not most substance abuse programs claim to offer anger management as one of the topics in its treatment yet few substance abuse counseling programs include anger certification for the counselors are providing this intervention.

Typically, new substance abuse counselors are simply told that they will need to teach a certain numbers of hours or sessions on anger management and then left to find their own anger management information and teaching material. These counselors tend to piece together whatever they can find and present it as anger management.

Despite the connection of anger and violence to substance abuse, few substance abuse providers have attempted to either connect the two or provide intervention for both. In the Los Angeles area, a number of primarily upscale residential rehab programs for drug and alcohol treatment have contracted with Certified Anger Management Providers to offer anger management either in groups on an individual basis for inpatient substance abuse clients. Malibu based Promises (which caters to the stars) has contracted with Certified Providers to offer anger management on an individual coaching bases.

It may also be of interest to note that SAMSHA has published an excellent client workbook along with teacher’s manual entitled, Anger Management for Substance Abuse and Mental Health Clients: A Cognitive Behavioral Therapy Manual [and] Participant Workbook. This publication is free and any program can order as many copies as needed without cost. There is simply no excuse for shortchanging substance abuse clients by not providing real anger management classes.

 

Limited anger management research

What has been offered as anger management in substance abuse programs has lacked integrity. The Canadian Bureau of Prisons has conducted a 15 year longitudinal study on the effectiveness of anger management classes for incarcerated defendants whose original crime included substance abuse, aggression and violence. One of first findings was that in order to be useful, the anger management model used must have integrity. Integrity is defined as using a client workbook containing all of the material needed for an anger management class, consistency among trainers in terms of how the material is taught and a pre and post test to document change made by clients who complete the class. It is not possible to determine the effective of anger management which is fragmented and not based on any particular structure of theoretical base.

Anger management training is rarely integrated into substance abuse treatment At the present time, anger management is rarely integrated into any model of substance abuse intervention. Rather, it is simply filler tacked on to a standard twelve step program,

 

Trends in anger management and substance abuse treatment.

Several years ago, the California state legislature established statewide guidelines for all state and locally supported substance abuse programs. This legislation is included in what is commonly referred to as proposition 36. As a result of this legislation, all substance abuse counselors must have documented training in anger management facilitator certification. This training requires 40 hours of core training plus 16 hours of continuing anger management education of a yearly basis.

 

What is Anger Management?

Anger management is rapidly becoming the most requested intervention in human services. It may be worthwhile to define what anger management is and is not. According to the American Psychiatric Association, anger is a normal human emotion. It is not a pathological condition therefore; it is not listed as a defined illness in the Diagnostic and Statistical Manual of Nervous and Mental Disorders. Rather, anger is considered a lifestyle issue. This means that psychotherapy or psychotropic medication is not an appropriate intervention for teaching skills for managing anger.

The American Association of Anger Management Providers defines anger management as a skill enhancement course which teaches skills in recognizing and managing anger, stress, assertive communication and emotional intelligence. Anger is seen a normal human emotion which is a problem when it occurs too frequently, lasts too long, is too intense, is harmful to self or others or leads to person or property directed aggression.

The Anderson & Anderson anger management curriculum is currently the most widely used model of anger management in the world. This model includes a Pre assessment at intake which is designed to determine the client’s level of functioning in 15 scales emotional intelligence. The intervention/classes which are provided teach skills in the scales in which the client’s scores fall in the low range. A Posttest is administered after course completion to determine the success or lack thereof of the program. The most common EQ Assessment used in the EQ-i-2.0.

 

In Summary

All anger management programs should conduct an assessment at intake for substance abuse and psychopathology and all substance abuse programs should assess all participants for the current level of functioning in recognizing and managing anger, stress, assertive communication and emotional intelligence.

All substance abuse programs should have their intervention staff certified in anger management facilitation.

Guidelines should be established to determine the number of hours/sessions that each client will receive in teaching skill enhancement in the core emotional intelligence skills.

The American Medical Association Supports The Value Of Emotional Intelligence

A large number of Medical School Deans and Faculty responded with support for including Emotional Intelligence in the training of medical students and residents. All of the Deans present at the Hawaii Conference for George Anderson’s Presentation “What are the solutions? Anger Management in healthcare” clearly supports the inclusion of Emotional Intelligence for Impulse Control.

The following topics were included with examples in Anderson’s Presentation:

· The important role played by the use of the Bar On EQ 2.0 Emotional Intelligence Assessment in coaching and training physicians.

· Explanation of the 5 EQ Composites and the 15 Sub-scales.

· EQ Skilled-based coaching.

· Anderson & Anderson curriculum for skill enhancement in EQ.

· The importance of practice in developing and improving EQ skills.

This presentation offered those in attendance an opportunity to learn how coaching can be used as a practical application for skill enhancement in Emotional Intelligence in Medical Schools.

George Anderson, CAMF

Diplomate, American Association of Anger Management Providers

Emotional Intelligence Coaching For Impulse Control Is A New Niche For Coaches

Executives, millennium’s, college students, physicians and attorneys are discovering the practical benefits of coaching for skill enhancement in self-awareness, self-control, social awareness, empathy, relationship management as well as other Emotional Intelligence competencies.

Regardless of how one defines EI, it is always clearly a positive intervention or course without the stigma associated with counseling or psychotherapy. In contrast to mental health interventions, emotional intelligence coaching is evidence based for each client.

A typical coaching program for emotional intelligence skill enhancement begins with an Emotional Intelligence Assessment. Following the assessment, considerable time is spent debriefing the client on the results of the assessment culminating in an action plan that is written by the client.

The client is then introduced to a workbook with exercises and relevant information on strategies for enhancing each skill selected for action. Ancillary tools are used to carefully analyze each exercise to increase competency in incorporating new skills in all interpersonal interactions. The coach keeps the client focused on the tasks selected.

Following six months of coaching, the client completes a post assessment to determine the effectiveness of the coaching.

The average cost of a six-month Emotional Intelligence coaching program is $4,900 paid in advance.

George Anderson

Emotional Intelligence Coaching For Impulse Control Is A New Niche For Coaches

Executives, millennium’s, college students, physicians and attorneys are discovering the practical benefits of coaching for skill enhancement in self-awareness, self-control, social awareness, empathy, relationship management as well as other Emotional Intelligence competencies.

Regardless of how one defines EI, it is always clearly a positive intervention or course without the stigma associated with counseling or psychotherapy. In contrast to mental health interventions, emotional intelligence coaching is evidence based for each client.

A typical coaching program for emotional intelligence skill enhancement begins with an Emotional Intelligence Assessment. Following the assessment, considerable time is spent debriefing the client on the results of the assessment culminating in an action plan that is written by the client.

The client is then introduced to a workbook with exercises and relevant information on strategies for enhancing each skill selected for action. Ancillary tools are used to carefully analyze each exercise to increase competency in incorporating new skills in all interpersonal interactions. The coach keeps the client focused on the tasks selected.

Following six months of coaching, the client completes a post assessment to determine the effectiveness of the coaching.

The average cost of a six-month Emotional Intelligence coaching program is $4,900 paid in advance.

George Anderson

Quite Frankly, George Anderson Is THE Anger Management Guru

by Andrew Singer

What comes to mind when you think of anger management? Some would describe anger management as a method to control one’s emotions. Others, like me, would think of Jack Nicholson and Adam Sandler in the motion picture film Anger Management. Until recently, there was no right answer. Anger Management was just a term thrown around, and clearly, no one knew what it was. That was until George Anderson and his team of associates not only defined the term, but set the standard. Since then, Mr. Anderson and his team have never looked back.

Still never heard of them, eh? The Anderson & Anderson program is internationally renowned, and, currently, they are the largest provider of certified Anger Management Facilitator training in the world. George Anderson and his ideals have been featured in the New York Times, the Baltimore Sun News, the Toronto Sun News, ESPN, the Los Angeles Times Magazine, NBC’s Starting Over, the Chicago Tribune, Entertainment Weekly, the London Sunday Times, BBC, and many more. Along with his lifetime of accolades, Mr. Anderson shed his knowledge on Hollywood when he served as a technical consultant on the well-known green lit film, Anger Management. By now I’m sure you are starting to see the big picture. Some of L.A.’s most elite make the drive down Wilshire Boulevard, proving that the Anderson & Anderson business model is one of L.A.’s most untapped resources.

Affiliates of Anderson & Anderson are popping up all over the internet like chicken pox. Don’t believe me? Take a look for yourself. Currently there are over 75 web sites affiliated with the Anderson & Anderson business model and their merchandise. Quietly, Mr. Anderson has become the godfather in a relatively unchartered industry. He has certified trainers mentored personally by himself all over the world, in countries like Argentina and London. Over time the business mogul of 12301 Wilshire Boulevard has set the bar as the most prominent anger management provider of the world, quite frankly in an industry that Mr. Anderson defined himself. So maybe next time when you think anger management, you will think Anderson & Anderson.

Andrew Singer

Emotional Intelligence Coaching Is Free of Stigma

Mandating a Physician to complete an Emotional Intelligence Coaching Program is easier than getting a child to eat ice cream. Few physicians are comfortable being mandated to do anything. Therefore, Physician HR Managers, Chiefs and Credential Committees experience considerable difficulty getting physicians to attend mandated intervention for “disruptive behavior/anger management”. Even Continuing Medical Education Classes are considered an insult to must physicians who are mandated to attend such courses.http://www.paceprogram.ucsd.edu

A more effective alternative that appeals to physicians is Emotional Intelligence Coaching for impulse control. Emotional intelligence is defined as, “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way. It reflects one’s overall well-being and ability to succeed in life.”–MHS. It is the EI assessment that sells the value of EI coaching. The EQ-i-2.0 includes fifteen scales designed to increase a persons’ ability to recognize and manage his or her feelings as well as the feelings of others. EI skills are needed for all healthcare professionals. Anyone who is motivated to enhance his or her emotional intelligence can do so by practicing the skills in which he scores in the low range.http://andersonservices.com/services/disruptive-physicians/

Emotional intelligence coaching is made more in-depth by using a minimum of three independent raters who are selected by the physician and the referring person to complete a 360 EQ version of the same assessment taken by the physicians. These raters provide the client with a more objective view of his or her EI competencies. https://tap.mhs.com/EQi20EQ360.aspx

EI coaching is customized to increase the competencies in which the physician scores in the deficit range. Some of the skills that are the focus of the coaching include: self-awareness, self-control, social awareness, relationship management, empathy, assertiveness, stress tolerance, flexibility and self-regard.

Many of the physicians who complete this coaching model recommend it to others and some opt to continue on a volunteer basis once the six-month coaching is completed. Emotional intelligence is rapidly becoming the most popular intervention offered to health care workers as well as persons in leadership positions.

Unlike psychotherapy, counseling or mental health treatment, there are no stigmas associated with emotional intelligence coaching. Physicians respect learning and are highly motivated to gain new competencies that improve patient care.

George Anderson, MSW, BCD, CAMF

Domestic Violence Intervention is Not Anger Management

Thanks to the Battered Women’s Movement of the 70s, 80s, and 90s, Domestic Violence is far better known than Anger Management. In fact, many providers and Judges do not understand the differences between Anger Management and Batterers’ Intervention.

Beginning in the late 1970s, legislation regarding domestic violence was passed in a number of states. This legislation defined domestic violence and mandated shelter programs for victims, research funding as well as arrest, prosecution and batterers’ intervention for perpetrators of domestic violence.

In 1994, the U.S. Congress passed the Violence Against Women’s Act that is often referred to as the Biden Bill.

In California, Penal Code 1203.097 and 098 defines “domestic violence” as violence that occurs in an intimate relation. The law provides funding for services to victims of domestic violence as well as children. In addition, mandated “batterers intervention” is required of all perpetrators of domestic violence.

Penal Code:1203.098 lists the required training and experience for all Certified Batterers’ Intervention Facilitators in California. Each facilitator must complete 40- Hours of Batterers’ Intervention Facilitator Certification plus 16 hours of Continuing Education each year.

In contrast, neither the federal government nor any state or local government has passed legislation regulating the practice of Anger Management. One unintended consequence of this failure is the lack of research on anger management.

Recently, the California Superior Courts accepted the definition of anger management as a class that teaches skill enhancement in anger management, stress management, communication and empathy. Persons or organizations that wish to receive court mandated anger management referrals must be Certified Anger Management Facilitators with 40-hours of training in anger management and must use a Pre and Post Test as well as client workbooks. Pending legislation regulating the practice of anger management, the courts have decided that the requirements for providers should be comparable to Certified Batterers’ Intervention Facilitators.

Anderson & Anderson, APC provides Certification for Anger Management Facilitators as well as Batterer’s Intervention Facilitators that are accepted by courts throughout the nation.

Anger Management, The Missing Link in Executive Coaching

Stress in a common factor in almost all medical professions. Surgery, Oncology, Gynecology and Anesthesiology are particular stressful. Since anger is frequently preceded by stress, it is important to enhance the stress management skills of those whose anger management ability is compromised.

It is difficult to imagine any Executive whose work can be described as non-stressful. Therefore, it is unfortunate that many Executive Coaches do not consider stress or anger management useful strategies in coaching interventions for Executives.

It appears that Coaches who are also trained Psychotherapists are more likely to understand the relationship between a clients’ overall emotional functioning and his or her ability to sustain his success as a leader.

Emotional Intelligence can be useful in increasing any intervention with any coaching client. The core emotional skills of self-awareness, self-control, social awareness and relationship management have been objectively identified as important for leadership as well as interpersonal relationships for anyone.