Organizations large and small are increasingly using objective measures to select and train employees whose skills are necessary for success. Monster.com is actively promoting emotional intelligence assessments for anyone seeking positions in sales, leadership or customer service. Coaches certified to provide valid emotional intelligence assessments are in demand worldwide.
Our firm, Anderson & Anderson, APC has successfully used the EQ-i-2.0Emotional Intelligence Assessment to effectively brand our coaching, expand the range of services offered as well as increase our sales of client workbooks and ancillary training material.
We were the first to introduce emotional intelligence testing into our Anger Management Facilitator Certification training (CAMF) in 1998. This is the same year that we begin using pre and post EI assessments for anger management clients. We quickly learned that non-profits, Courts as well as for-profit businesses wanted objective evidence to demonstrate the success of the services that we provide.
In December of 2004, Anderson & Anderson, APC signed a contract with the U.S. Postal Service to train its’ managers and supervisors in the use of the Anderson & Anderson, APC anger management curriculum. This included the client workbooks along with the Pre and Post Emotional Intelligence Assessment. The initial one year pilot program in Los Angeles resulted in a savings of 1.7 million dollars for one postal site with 18,000 employees. More importantly, the phrase “going postal” began to disappear from our lexicon based on the introduction of anger management into the postal service.http://www.postalreporter.com/usps/gopostal.htm
Our success in providing anger management assessments and emotional intelligence coaching for the U.S Postal Service led to George Anderson being featured in a Cover Story in The Los Angeles Times Sunday Magazine, “The Storm’s QuietEye
”http://articles.latimes.com/2005/aug/28/magazine/tm-anger35In 2007, Anderson & Anderson, APC was approached by the medical director of a major hospital chain based in Dallas Texas with a request to write a non-psychiatriccoaching curriculum for “disruptive physicians”. In its 2008 Sentinel Event Alert, The Joint Commission On The Accreditation of HealthCare Organizations describes disruptive and intimidating behavior as including “overt actions such as verbal outbursts and physical threats, as well as passive activities such as refusing to perform assigned tasks or quietly exhibiting uncooperative attitudes during routine activities,” and it goes on to say that “intimidating and disruptive behaviors are often manifested by health care professionals in positions of power. Such behaviors include reluctance or refusal to answer questions, return phone calls or pages, condescending language or voice intonation and impatience with questions.” The name of the Anderson & Anderson, APC coaching curriculum for “disruptive physicians” is Anderson & Anderson Disruptive Physician Executive Coaching Program. The client workbook is The Practice Of Control.
The popularity of this emotional intelligence coaching model quickly went viral and resulted in articles in the Wall Street Journal,http://www.andersonservices.com/download/anderson_articles/When%20Anger%20Is%20An%20Illness%20’Intermittent%20Explosive%20Disorder,’%20Or%20Just%20a%20Temper%20Tantrum.pdf
The London Sunday Times,http://www.andersonservices.com/download/anderson_articles/Look%20back%20at%20anger.pdf
This incredible free Internet coverage ultimately led to a two-hour documentary on the BBC produced by Griff Rhys Jones entitled Losing It 1 & 2.
Toronto Sun Times,
Finally, Anderson & Anderson, APC were recently asked to provide emotional intelligence assessments for a global steel company with plants in Romania, China, U.S., UK and Canada. We successfully used the EQ-i-20 with great results for this project. Emotional Intelligence can and should be incorporated into most coaching models including Life Coaching and sports.
In summary, any legitimate coaching model can include emotional intelligence as a part of its’ core curriculum. Coaching models that do not include some type of base line assessments will increasingly lose ground. Please repost this article and consider adding emotional intelligence to your coaching model.
George Anderson, MSW, BCD, CAMF